Summary
Overview
Work History
Education
Skills
Community Service & Volunteer Work
Timeline
Generic

ABED EL MASRI

Vancouver,Canada

Summary

Reliable and detail-oriented professional with hands-on experience in property management and hospitality. Previously worked as an Assistant Resident Manager in Lebanon and currently employed as a Room Attendant at Pan Pacific Vancouver. Strong communication skills, building care knowledge, and a commitment to providing clean, safe, and welcoming living environments.

Overview

6
6
years of professional experience

Work History

Room Attendant

Pan Pacific Hotel
12.2022 - Current
  • Guest room cleaning and service
  • Respond to all guest inquiries politely
  • Disinfection of guest rooms and areas
  • Interact with guests on a regular basis
  • Submit daily reports to the supervisor

Research Participants Recruiter

YSMENA Program
Vancouver, BC
05.2023 - 08.2023
  • Brescia University - Canada

Field Officer

Arab Foundation for Freedoms and Equality
09.2020 - 12.2020
  • Outreach and participant recruitment for focus group discussions
  • Planning and implementing logistics
  • Facilitating focus group discussions
  • Transcribing recordings

Assistant Resident Manager

TEKRAM
Beirut, Lebanon
01.2019 - 12.2019
  • Managed and oversaw operations, maintenance and administration of properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Maintained daily records of resident activity, complaints and requests.

Data Collector

Arab Foundation for Freedoms and Equality
09.2019 - 12.2019
  • Filling out about 352 forms of several categories
  • Finding target groups
  • Submit weekly reports to the supervisor
  • Dealing with difficulties flexibly

Waiter

Be Babel Restaurant
01.2019 - 12.2019
  • Welcoming customers
  • Find out what they want to order
  • Ordering food using the Omega System
  • Putting food on the tables
  • Monitoring the quality of service and hospitality

Education

Hospitality Management Diploma -

Wadi Khaled College
Akkar, Lebanon
04.2016

Skills

  • Teamwork
  • Time management
  • Communication skills
  • Microsoft Expert
  • KoboToolBox
  • Customer service

Community Service & Volunteer Work

  • Volunteer/Activist, 07/19, 11/21, Helem, Beirut, Lebanon, Helem Community Center (Lebanese Support and protection of LGBTQIA+ individuals and marginalized groups)
  • Volunteer, 08/20, 10/20, INTERSOS, Beirut, Lebanon, Provision of Emergency assistance for victims of the Beirut blast, Helping the victims clean up the wreckage of the houses, Distribution of medical equipment, Referral of urgent cases, Field reporting
  • GBV Mobile Outreach Volunteer, 12/20, 02/21, International Medical Corps, Beirut, Lebanon, Outreach and recruitment, Field reporting, Referral of urgent cases, Monthly reporting to the project manager
  • Co-facilitator, 01/21, 10/21, Restart Center for Rehabilitation of Victims of Violence and Torture, Beirut, Lebanon, Co-coordinator of the Community Psychosocial Support Program, Helped design and implement support groups
  • Volunteer/Activist, 12/19, 11/21, TAYF/AFE, Beirut, Lebanon, TAYF Community Center (Lebanese Support and protection of LGBTQIA+ individuals and marginalized groups)

Timeline

Research Participants Recruiter

YSMENA Program
05.2023 - 08.2023

Room Attendant

Pan Pacific Hotel
12.2022 - Current

Field Officer

Arab Foundation for Freedoms and Equality
09.2020 - 12.2020

Data Collector

Arab Foundation for Freedoms and Equality
09.2019 - 12.2019

Assistant Resident Manager

TEKRAM
01.2019 - 12.2019

Waiter

Be Babel Restaurant
01.2019 - 12.2019

Hospitality Management Diploma -

Wadi Khaled College
ABED EL MASRI