Abdurahman Ibrahim

• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
• Prepared and updated employees' daily work schedules and resolved delivery problems.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Communicated with customer service and sales teams to improve productivity and service ratings.
• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
• Organized records of vehicles, schedules and completed orders.
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
• Oversaw team of 10 drivers by reviewing performance to promote timely and efficient deliveries and operations.
• Created and enforced detailed organization processes to increase quality and service standards.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Maintained clean, neat, and operational facilities to serve program needs.
• Assisted with special events and programs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Volunteer with Syrian Refugee.
• Communicated with staff members to stay informed about volunteer opportunities and events.

• Translated documents from Arabic to Inglish
• Applied cultural understanding to discern specific meanings beyond literal written words.
• Supported operations by translating key departmental documents and internal communications.
• Prepared comprehensive glossaries and terminology databases to facilitate analysis.
• Translated business websites to support international expansions.
• Worked with other translators to facilitate real time conversations.
• Translated documents for research departments, supporting data collection and reporting.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Offered advice and assistance to customers, paying attention to special needs or wants.

• Processed customer service orders promptly to increase customer satisfaction.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Tracked customer service cases and updated service software with customer information.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Implemented and developed customer service training processes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Trained staff on operating procedures and company services.
• Created and maintained detailed database to develop promotional sales.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved accounting, service and delivery concerns.

• Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
• Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
• Managed refugee and asylee education projects by fundraising and developing program opportunities.
• Collaborated with individuals and families to evaluate applications.