Abdulrahman Trad

The SCR interacts, identifies, and solves the needs of the consumers, potential consumers, and other entities such as Qualified Health Plans (QHPs), Certified Insurance Agents (CIAs), Certified Enrollment Counselors (CECs), or County Eligibility Workers (CEWs). SCRs are responsible for providing information on health insurance plans, coverage options, premiums, health coverage benefits, and inputting accurate customer information for determining eligibility for tax credits and subsidies. SCRs will also screen individuals for Medi-Cal eligibility, referring customers to the appropriate county if applicable. Duties include access to various information systems that contain protected enrollee information, including federal tax information, protected health information, and personally identifying information.

• I am currently serving as a Restaurant Manager - Co Owner at Jerusalem Chicken, where I oversee the operations and contribute to the overall success of the establishment. I effectively manage staff, ensure high-quality customer service, and drive business growth through strategic initiatives.

• As a Store Manager - Owner at metro by T-Mobile (Ayt Solutions Inc.), I successfully managed all aspects of the store operations, including inventory management, customer relations, and team leadership. I implemented creative problem-solving techniques and effective time management to optimize store performance and ensure customer satisfaction.

• During my tenure as an Accountant at Ochid Dates Corp., I effectively managed financial records, analyzed financial data, and prepared regular financial reports to support decision-making and financial planning. I also collaborated with internal teams to ensure financial compliance and accuracy in reporting.

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
• Trained and supervised a team of customer service representatives to ensure that customer inquiries were handled in a timely and professional manner.
• Monitored customer service performance and conducted regular performance reviews to ensure that customer service goals were met.
• Collaborated with cross-functional teams to identify customer service improvement opportunities and implemented corresponding solutions.

• Developed and implemented a customer-oriented strategy that increased customer satisfaction.
• Monitored inventory levels and placed orders to ensure adequate stock of food and supplies.
• Analyzed customer feedback and implemented changes that led to an increase in customer loyalty.