Abdulrahim I. Imam
Peterborough,ON
Summary
Reliable and detail-oriented professional with experience in customer service and administrative support. Skilled in mail handling, organization, and communication, with the ability to work independently in a remote environment. Known for maintaining accuracy, meeting deadlines, and improving operational efficiency.
Overview
2
2
years of professional experience
Work History
Post Office Assistant
Canada Post
09.2024 - 09.2025
- Sorted, processed, and delivered mail and packages to correct departments, maintaining accuracy and timely delivery.
- Prepared envelopes and packages with correct postage, wrapped items, and maintained inventory of supplies.
- Assisted customers with mail services, provided information, and supported overall postal operations.
Customer Service Representative
Concentrix
09.2023 - 09.2024
- Managed high volumes of customer inquiries while ensuring accuracy, confidentiality, and timely resolution, enhancing client satisfaction.
- Performed administrative tasks including record-keeping, order tracking, and data entry, contributing to operational efficiency.
- Coordinated with internal teams and clients to resolve issues, demonstrating strong communication and problem-solving skills.
- Adapted quickly to remote work requirements, balancing multiple priorities and meeting daily productivity targets.
Education
Bachelor of Science - Software Engineering
Trent University
06-2026
Skills
- Proficient in mail and dispatch handling, package preparation, and inventory management
- Strong communication, problem-solving, and customer service skills
- Excellent organization, attention to detail, and time management
- Basic computer literacy: MS Office, email management, and record-keeping
- Experienced in maintaining confidentiality and following company procedures
Timeline
Post Office Assistant
Canada Post
09.2024 - 09.2025
Customer Service Representative
Concentrix
09.2023 - 09.2024
Bachelor of Science - Software Engineering
Trent University
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