Summary
Overview
Work History
Skills
Certification
Websites
Timeline
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ABDULLAHI ABDI

ABDULLAHI ABDI

IT analysist, Security guard, customer service
Toronto,ON

Summary

Dedicated and hardworking professional with a background in security, logistics, retail, and IT support. Adaptable and dependable in fast-paced, hands-on environments where focus and endurance are key. Experienced in surveillance, access control, package handling, and technical troubleshooting. Known for staying composed under pressure, delivering strong customer service, and working well with teams. Eager to bring a proactive mindset and versatile skill set to a dynamic company

Overview

2
2
years of professional experience
6
6
Certification

Work History

Event Security Guard

West Egg Security
Toronto, Ontario
01.2024 - 04.2025
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Stayed in frequent communication with security and event staff to smoothly respond to concerns.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.

IT Support Specialist

Npower Canada (Alumni)
Toronto, ON
11.2024 - 03.2025
  • Provided support for Windows systems, troubleshooting hardware, and software problems.
  • Configured and managed Active Directory, networking protocols (DNS, DHCP, TCP/IP), and system security settings.
  • Assisted with device management, PC hardware installations, and IT infrastructure maintenance.
  • Used Microsoft 365, Teams, and Zoom to support remote IT operations and improve communication effectiveness.

Retail Associate

FedEx
Toronto, Ontario
04.2021 - 09.2023
  • Lifted, sorted, and moved heavy packages and freight daily, often handling over 70+ lbs with proper safety techniques.
  • Loaded and unloaded delivery trucks quickly and efficiently in a time-sensitive environment.
  • Followed strict safety protocols to prevent injuries and protect both people and property.

Skills

  • Effective Communication and Team Collaboration
  • Access Control and Surveillance (CCTV, PA Systems)
  • Incident Reporting and Emergency Response
  • Microsoft Office Suite and Security Technologies
  • ability to stand for extended periods, lift heavy objects, and respond swiftly in emergencies
  • Skilled in Windows OS, Active Directory, network protocols (DNS, DHCP, TCP/IP), and cloud-based tools like Microsoft 365, Teams, and Zoom

Certification

  • Google IT Support Professional Certificate
  • Career Essentials in Generative AI
  • CPR-C and AED certificate
  • Security Guards license
  • Ontario Secondary School Diploma

Timeline

IT Support Specialist

Npower Canada (Alumni)
11.2024 - 03.2025

Event Security Guard

West Egg Security
01.2024 - 04.2025

Retail Associate

FedEx
04.2021 - 09.2023

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ABDULLAHI ABDIIT analysist, Security guard, customer service