Francisco Martinez
Indio
Summary
Excellent customer service skills with five star training. Experienced in cash handling. Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules.
Overview
7
7
years of professional experience
Work History
Event Security Guard
Allied Universal Security Services
La Quinta
03.2025 - Current
- Monitored security cameras to identify and respond to suspicious activity.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated complaints from guests related to safety issues or violations of policy.
Stocking Team 1 /Customer Service Cashier
Walmart
Indio
06.2021 - 12.2024
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Counted and balanced cashier drawers.
- Collected credit card and cash payments to complete transactions for customer orders.
Driver
United Parcel Service, UPS
Sunnyvale
11.2018 - 06.2021
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Utilized GPS and maps for efficient route planning.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
Education
Certificate of Technical Studies - Business Office Technology
Center For Employment Training
Salinas, CA07-2012
High School Diploma -
Amistad High School
Indio, CA06-2003
Skills
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
- Surveillance techniques
- Self motivation
- Teamwork
Languages
Spanish
Native/ Bilingual
Timeline
Event Security Guard
Allied Universal Security Services
03.2025 - Current
Stocking Team 1 /Customer Service Cashier
Walmart
06.2021 - 12.2024
Driver
United Parcel Service, UPS
11.2018 - 06.2021
Certificate of Technical Studies - Business Office Technology
Center For Employment Training
High School Diploma -
Amistad High School