AHMAD ASAD
Cambridge
Summary
To be a successful leader where I can utilize my potential and capabilities to achieve the organization objectives and seize the opportunities for professional development
Overview
8
8
years of professional experience
1
1
Certification
Work History
INSURANCE ADVISOR
TD INSURANCE
07.2021 - Current
- Responsible for processing payments for renewals
- Responsible for achieving sales, quotes and call targets
- Accountable for providing a high level of service to our clients
- Accepted risks within established guidelines
- Offered endorsements and explained policy coverage during portfolio review
- Proactively identified potential misrepresentations, fraud and other compliance risks, recommended appropriate action based on findings and determinations as a result of review activities.
TEAM LEADER
PERCEPTA "FORD OF CANADA"
08.2018 - 03.2021
- Responsible for WBR and QBR
- Onboard new hire, train and coach employees
- Assist HR with the interviews to overcome attrition
- Constantly working with the IT department to launch new projects
- Create IT tickets for new projects and troubleshoot IT related issues on the floor
- Conduct Calibration sessions with the clients to maintain high customer satisfaction
- Adherence management, reporting, including the writing of required performance improvement plans for lateness, absenteeism, performance and schedule adherence.
TEAM LEADER
SINGLE POINT
10.2017 - 07.2018
- Training new team members
- Coaching Agents on Surveys based on customer's feedback
- Regular Side by Side coaching's to make sure agents are following the right call flow
- Managing team performance and progress
- Monitoring the performance of 25 plus employees
- Conducting Team meetings and huddles to enforce new changes requested by the clients
- Implementing new initiatives and making sure all staff understand them.
TEAM LEADER
S&P DATA LLC
09.2015 - 10.2017
- Allocating daily jobs and workloads
- Acting as a resource for staff members
- Monitor team performance and report on metrics
- Enforcing all company approved policies and procedures
- Conducting quarterly performance reviews
- Conducting training of team members to maximize their potential
- Contributing to the growth of the company through a successful team.
Education
CCNA ROUTING & SWITCHING -
NETPLUS COLLEGE
COMPTIA NETWORK -
UDEMY
02.2024
HIGH SCHOOL GRADUATE IN COMPUTER SCIENCE -
PUNJAB GROUP OF COLLEGES
01.2013
Skills
- Microsoft Office
- Shift Management
- Office Administration
- Retail Management
- Team Management
- Training
- Quality Assurance
- Sales
Certification
- OMVIC
- AUTOMOTIVE CERTIFICATION COURSE BY AUTOMOTIVE BUSINESS SCHOOL OF CANADA, 01/01/22, PRESENT
- GENERAL INSURANCE LEVEL 2, 01/01/22, PRESENT
Timeline
INSURANCE ADVISOR
TD INSURANCE
07.2021 - Current
TEAM LEADER
PERCEPTA "FORD OF CANADA"
08.2018 - 03.2021
TEAM LEADER
SINGLE POINT
10.2017 - 07.2018
TEAM LEADER
S&P DATA LLC
09.2015 - 10.2017
CCNA ROUTING & SWITCHING -
NETPLUS COLLEGE
COMPTIA NETWORK -
UDEMY
HIGH SCHOOL GRADUATE IN COMPUTER SCIENCE -
PUNJAB GROUP OF COLLEGES
- OMVIC
- AUTOMOTIVE CERTIFICATION COURSE BY AUTOMOTIVE BUSINESS SCHOOL OF CANADA, 01/01/22, PRESENT
- GENERAL INSURANCE LEVEL 2, 01/01/22, PRESENT
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