Abdoul Aziz Sarr
Gatineau,Canada
Summary
Bilingual professional with a robust academic background in Mathematics and Economics, currently on track to complete a bachelor’s degree at the University of Ottawa in 2025. Possesses advanced technical skills, including proficiency in Python, AutoCAD, SolidWorks, and extensive knowledge of Unix/Linux and Windows operating systems. Diverse work experience spans technical support, security, and various customer service roles, showcasing versatility and strong interpersonal skills.
Capability to effectively supervise technician work, review designs, and approve cost estimates underscores aptitude for roles that demand meticulous attention to detail and leadership skills. Excelling at working both independently and within team settings, consistently presenting and defending ideas convincingly in both oral and written formats. Commitment to professional development is demonstrated through the ongoing application of software skills in practical environments. Eager to leverage technical expertise and collaborative skills in a dynamic work environment that promotes continuous learning and development.
Overview
6
6
years of professional experience
Work History
Technical Support
Teleperformance
04.2023 - Current
- Provided customer support and technical support to 30 customers daily.
- Resolved 26 average technical support inquiries per day.
- Aided ongoing investigations and provided technical support.
- Coordinated help desk and technical support services.
- Streamlined helpdesk operations, providing timely technical support to customer
- Provided expert customer service and technical support to clients.
- Improved customer satisfaction by providing timely and effective technical support.
Security Gard
Security of Outaouais
04.2020 - 09.2022
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Investigated suspicious activities and persons to maintain security of premises.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Labour
Roughrider
05.2019 - 09.2019
- Tree planting
- Planted approximately 50 per day.
- Contribute to Planet health
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Tim Hortons
05.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Lead Sandwich Maker
Burger King
05.2018 - 09.2018
- Streamlined sandwich-making process for increased productivity and reduced wait times.
- Upheld strict food safety standards by maintaining clean and organized work environment.
- Managed inventory levels, ordering necessary supplies to avoid stockouts or overstock situations.
- Improved efficiency by optimizing workspace layout and equipment placement for faster sandwich assembly.
- Kept workplace clean and organized in line with restaurant policies.
Dishwasher
Baraka
01.2018 - 04.2018
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within kitchen area, contributing to overall sanitary work environment.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Inspected dishwashing equipment and reported issues to supervisor.
Education
Baccalaureate in Mathematic And Economic - Matehematic And Economic
University of Ottawa
Ottawa, ON04.2024
Baccalaureate in Civil Engineering -
University of Moncton
Moncton, NB01.2020
International Baccalaureate in science (Equivalent of Secondary education) - Science
Cours Sainte Marie De Hann
Dakar, Senegal01.2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Attention to Detail
- Calm Under Pressure
- Active Listening
- Organization and Time Management
Community Engagements
- Secretary for the Marist youth association (goal: Citizen policy)
- Participant in the entrance exam to the Grande Écoles Militaire Étrangères, 2017.
Hobbies Interests
- Reading
- Sports
- Debate
- Politics
- Meditate
Languages
English
Full Professional
French
Native or Bilingual
Dutch
Elementary
Timeline
Technical Support
Teleperformance
04.2023 - Current
Security Gard
Security of Outaouais
04.2020 - 09.2022
Labour
Roughrider
05.2019 - 09.2019
Cashier
Tim Hortons
05.2018 - 09.2018
Lead Sandwich Maker
Burger King
05.2018 - 09.2018
Dishwasher
Baraka
01.2018 - 04.2018
Baccalaureate in Mathematic And Economic - Matehematic And Economic
University of Ottawa
Baccalaureate in Civil Engineering -
University of Moncton
International Baccalaureate in science (Equivalent of Secondary education) - Science
Cours Sainte Marie De Hann
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