Nico Ellis
Vacaville
Summary
Motivated IT support professional with hands-on experience providing remote technical support, troubleshooting hardware/software issues, and assisting end-users in Windows environments. Strong ability to diagnose problems, resolve user issues efficiently, and communicate technical concepts clearly. Focused on delivering reliable support across Microsoft 365, system access, and network-related issues.
Overview
8
8
years of professional experience
Work History
IT Support / Technical Support
Integrated Building Services Inc.
12.2025 - Current
- - Provide remote support to end-users using remote desktop tools
- - Troubleshoot hardware, software, printer, and login issues
- - Perform password resets and user account support
- - Assist with VPN connectivity and network troubleshooting
- - Install and configure software for users
- - Track and document issues using ticketing systems
Assembler / Functional Tester / Leak Detection Specialist
AP Tech
Napa, CA
01.2018 - 12.2025
- - Performed advanced troubleshooting and diagnostics on complex systems
- - Identified root causes of failures and implemented solutions
- - Conducted system-level testing ensuring performance and reliability
- - Improved processes by identifying long-standing defects
- - Worked in high-precision, detail-oriented environments
Education
High School Diploma -
Napa High School
Napa, CA06-2019
Skills
- Windows OS, Microsoft 365 (Outlook, Teams, Excel, Word), Active Directory (user creation, password resets), Azure (basic), Remote Desktop/RDP, VPN Support, Hardware & Software Troubleshooting, Networking (IP, DNS, WiFi), Ticketing Systems, System Setup & Configuration
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Problem resolution
Timeline
IT Support / Technical Support
Integrated Building Services Inc.
12.2025 - Current
Assembler / Functional Tester / Leak Detection Specialist
AP Tech
01.2018 - 12.2025
High School Diploma -
Napa High School