ABDIRAHMAN MOHAMED ISSE
Mississauga,ON
Summary
Actively seeking a customer service position where can optimize the problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to the customer service team. Highly organized Administrative Intern with commitment to excellence and to multi-task. Independent thinker with great skills and extensive knowledge. Dependable possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with the other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails. Driven the successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Results-driven the company with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
4
4
years of professional experience
Work History
Administrative Intern
AFGHAN WOMEN'S ORGANIZATION REFUGEE AND IMMIGRATION SERVICES
- Maintained status reports for client projects
- Performed research to collect and record industry data
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail, managed 10 customer calls per day.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Sorted mail and dispersed to correct departments and employees
CEO/Business Owner
Alsan Studio
Mississauga, ON
10.2020 - Current
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract 50 customer calls per day, and increased customer of company
- Developed key operational initiatives to drive and maintain substantial business growth.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
Journalist Intern
SOM NEWS TV
01.2018 - 04.2018
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast
- Collaborated with producers and management to develop newscasts, promotions and teases
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased Sales of company and Managed 15 call customers per day.
Customer Service/ Cashier
ALFAIRI STATIONARY BOOK SHOP
04.2016 - 01.2018
- Proactively engaging customers through acknowledgement in timely and effective manner
- Using available resources to provide accurate product information, including features, advantages/benefits and warranties
- Accurately processing transactions, and collected payments, credits/refunds, voided transactions, as required.
- Managed and resolving their problem of 30 customer calls per day.
- Collected and authorized payments of guests
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
Education
Secondary School Diploma -
Port Credit Secondary School
1500 Ogden Eve06.2023
High School Diploma -
Peel South Alternative Secondary School
Mississauga, ON06.2023
Skills
- Effective communication skills
- Creative problem solving
- Retail store support
- Excellent customer/client service
- Data evaluation
- Team collaboration
- Multi-line phone proficiency
- Guest Services
- Capital Expenditures
- Database and Client Management Systems
- Resource Coordination and Allocation
- Multi-Line Telephone Systems
- Document and File Management
- Administrative and Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Researching, Creativity & Reading
- Researching for new technology and what new in the world.
- creating and producing for the thing that concerned on what i have that time.
- always i like reading news, books, magazines and even my religion.
Timeline
CEO/Business Owner
Alsan Studio
10.2020 - Current
Journalist Intern
SOM NEWS TV
01.2018 - 04.2018
Customer Service/ Cashier
ALFAIRI STATIONARY BOOK SHOP
04.2016 - 01.2018
Administrative Intern
AFGHAN WOMEN'S ORGANIZATION REFUGEE AND IMMIGRATION SERVICES
Secondary School Diploma -
Port Credit Secondary School
High School Diploma -
Peel South Alternative Secondary School
Researching, Creativity & Reading
- Researching for new technology and what new in the world.
- creating and producing for the thing that concerned on what i have that time.
- always i like reading news, books, magazines and even my religion.
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