Abderrahim GHOURAB
North York,ON
Summary
Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
5
5
years of professional experience
Work History
Licensed Optician
INFINOPTIC
2021.03 - 2023.04
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
- Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
- Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
Apprentice Optician
AMOUD-Optic
2019.01 - 2019.03
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
- Strengthened customer relationships through timely communication about order status updates and appointment reminders.
- Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Apprentice Optician
AB LENS
2018.02 - 2018.04
- Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
- Attended industry conferences and training seminars to stay current on the latest trends in eyewear fashion and technology advancements.
- Contributed to a professional store environment by maintaining clean displays and organizing frame selections attractively.
Education
Three Year's Diploma - Optician Optomteriste
School Of Applied Paramedical Sciences
Rabat,Morocco09.2019
Bachelor of Science - Physics
El Bakkali Highschool
Ait Melloul, AGADIR07.2016
Skills
- Visual acuity testing
- Product Upselling
- Computer Skills
- Corrective lens options
- Contact lens
- Insurance Verification
- Eyewear brands
- Customer Service
- Retail Sales
- Transaction Processing
- Lab Ordering
- Frame Selection
- Progressive Lenses
Languages
English
Professional Working
French
Full Professional
Arabic
Native or Bilingual
Timeline
Licensed Optician
INFINOPTIC
2021.03 - 2023.04
Apprentice Optician
AMOUD-Optic
2019.01 - 2019.03
Apprentice Optician
AB LENS
2018.02 - 2018.04
Three Year's Diploma - Optician Optomteriste
School Of Applied Paramedical Sciences
Bachelor of Science - Physics
El Bakkali Highschool
Similar Profiles
Jessica CelineJessica Celine
SERVER at Vintage ThaiSERVER at Vintage Thai
Alok SinghAlok Singh
Line and Prep Cook at Tap on 2 Bar and GrillLine and Prep Cook at Tap on 2 Bar and Grill
Sally ShanSally Shan
HR Generalist at Human Recourses Department, Bank of China (Canada)HR Generalist at Human Recourses Department, Bank of China (Canada)