ABDELOUAHAD IBN EL FASSAL
Food and service Supervisor
Sechelt,BC
Summary
Dynamic food and beverage management professional focused on driving sales growth and operational excellence. Proven expertise in optimizing daily operations, developing budgets, and ensuring regulatory compliance, fostering a high-performing team dedicated to exceptional customer service.
Overview
21
21
years of professional experience
Work History
Food Service Supervisor
Mcdonald
Sechelt, British Columbia
04.2026 - Current
- Coordinated staff efforts in food portioning and service delivery. Trained staff on job duties, sanitation, and safety protocols.
- Hired food service personnel to ensure adequate staffing levels. Ensured quality control throughout food service operations.
- Developed methods to meet work schedules and oversee food preparation activities.
- Estimated ingredient needs and ordered supplies to maintain inventory.
- Maintained accurate records of stock, repairs, sales, and wastage. Created efficient work schedules to optimize staff productivity.
Unit Manager
Shaqab abela catering Al Manaya Holding
Doha, Qatar
05.2021 - Current
- Oversaw daily operations across multiple outlets, ensuring smooth functioning and service excellence.
- Developed budgets and established financial targets to guide revenue generation and expense management.
- Maximize sales and meet profit and financial expectations.
- Facilitated hiring and training of permanent and casual staff to enhance operational efficiency.
- Manage the payroll and monitor spending levels.
- Maintained stock levels and ordered new supplies.
- Monitored health and safety regulations to ensure compliance and maintain records.
- Monitoring the quality of the product and service provided.
Food and Beverage Manager
Ighnda Resort
Ouarzazat
12.2019 - 04.2021
- Coordinated F&B departments, optimizing operations in restaurant, bar, room service, and banquet.
- Achieved budgeted food & beverage sales while managing labor costs and maintaining profitability.
- Manage daily front and back operations.
- Conducted timely analysis of food and beverage prices, ensuring competitive positioning in the market.
- Assisted guests with requests to enhance their experience.
FoodBeverage Manager
Flash Entertainment
Abu Dhabi
08.2018 - 03.2019
- Prepare Concepts for Restaurants, kiosks and Food Trucks.
- Engaged with vendors to establish partnerships that align with client needs.
- Close Deals with Vendors after client's approval.
- Prepare agreements for all vendors.
- Conducted prequalification of vendors with Flash to ensure compliance.
- Monitored vendor staff compliance with sponsorship to prevent issues with DED.
- Facilitated vendor accreditation to ensure compliance.
- Ensure to receive ADFCA and DED approvals.
- Compiled detailed reports analyzing event outcomes to inform future strategies.
Assistant Food & Beverage Manager in Charge
Royal Tulip
05.2017 - 03.2018
- Coordinated all F&B departments, including restaurant, bar, room service, and banquet, ensuring seamless operations.
- Achieved budgeted food & beverage sales, maintained labor costs, and contributed to overall profitability.
- Oversaw daily front and back operations to maintain efficient restaurant functionality.
- Addressed all guest needs promptly to ensure total satisfaction.
- Timely analysis of food and beverage prices in relation to competition.
Beverage Manager
Banyan Tree Tamouda Bay
04.2016 - 04.2017
- Contributed to hotel opening team, managing operations to ensure seamless launch.
- Purchased wines and spirits for all outlets to ensure variety and quality.
- Created and oversaw a wine cellar featuring more than 300 references.
- Teamed with the Executive Chef to develop an optimal food and wine matching menu.
- Supervised a team of sommeliers and bar staff.
- Managed stock levels to minimize loss and maintain product availability.
- Developed a unique cigar list with over 75 references, showcasing diverse cigar houses.
Head Butler
Royal Palm Beachcomber
Marrakech
03.2014 - 04.2016
- Welcomed guests and provided tailored introductions to hotel's amenities.
- Anticipating guests' needs and solving their problems.
- Researched and curated dining and entertainment options, securing reservations to enhance guest experiences.
- Ensuring rooms and common areas meet guest standards.
- Managed and curated wine collections to ensure quality and guest satisfaction.
- Hiring and supervising staff.
- Hiring and overseeing household staff.
- Managing staff scheduling and payroll.
- Managing budgets, often including renovations and maintenance work.
- Demonstrated attention to detail in all tasks performed.
- Exercised discretion to maintain guest confidentiality.
Sommelier
Royal Mansour hotel
Marrakech
05.2010 - 04.2014
- Planned and executed wine dinner event, coordinating logistics and enhancing guest experiences.
- Managed and organized wine events, ensuring seamless execution and memorable guest interactions.
- Creating and developing a wine list.
- Controlled and managed wine & spirits cellars, optimizing wine list and inventory for cost efficiency.
- Focus on delivering very high customer service levels.
- Training & development of all staff, attending regular wine tastings.
- Increasing the gross profit on all the beverage across the hotel.
Guest Service Centre agent
Shangri-La hotel
Abu Dhabi, UAE
10.2009 - 04.2010
- Welcomed guests at reception, addressing inquiries to enhance their experience.
- Maintained extensive product knowledge to effectively explain hotel facilities to guests.
- Attended calls and transferred them to the concerned departments, and the guest rooms.
- Received and accurately relayed messages to guests in a timely manner.
Barman
Abu Dhabi airport hotel catering & duty free
Abu Dhabi, UAE
03.2008 - 01.2009
- Engaged with guests to foster a welcoming and enjoyable atmosphere.
- Mixed beverages with diverse ingredients to create unique guest experiences.
- Replenished bar supplies to ensure seamless service during peak hours.
Barman
Le Meridian
Abu Dhabi, UAE
02.2005 - 03.2008
- Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes.
- Greeted customers and presented beverage menus to enhance customer experience.
- Made recommendations and answered inquiries to assist customers in beverage selection.
- Upsell drink and snack items to customers.
- Comply with all health, safety and hygiene standards and policies.
- Maintained accurate inventory records to prevent shortages.
Education
English for job Performance -
Emirates Technology Institute
Dhabi, UAE01-2009
International Computer Driving License -
Al Khawarzmi Institute
Abu, UAE01-2006
Diploma of hotel technician - food & beverage
Ibn Sina
Marrakech, Morocco01-2003
High School - science
Apply
Marrakech, Morocco01-2001
Skills
- Food safety standards
- HACCP compliance
- Food safety training
- Quality audits
- Regulatory compliance
- Adulteration testing
- Chemical analysis
- Financial administration
- Staff leadership
- Team collaboration
- Emergency response planning
- Multitasking abilities
- Wine pairing
- Staff supervision
- Inventory management
References
References are available on request.
Languages
- English
- French
- Arabic
Personal Information
- Nationality: Moroccan
- Marital Status: Married
Technical Qualifications
- Strong QHSE Knowledge
- Quality Audit & Assurance
- HACCP
- Foods Safety Management
- Microbial and Chemical Analysis
- Food adulteration Analysis
- Multi-tasking
- Team Player
- First Aid
- Fire Fighting
Timeline
Food Service Supervisor
Mcdonald
04.2026 - Current
Unit Manager
Shaqab abela catering Al Manaya Holding
05.2021 - Current
Food and Beverage Manager
Ighnda Resort
12.2019 - 04.2021
FoodBeverage Manager
Flash Entertainment
08.2018 - 03.2019
Assistant Food & Beverage Manager in Charge
Royal Tulip
05.2017 - 03.2018
Beverage Manager
Banyan Tree Tamouda Bay
04.2016 - 04.2017
Head Butler
Royal Palm Beachcomber
03.2014 - 04.2016
Sommelier
Royal Mansour hotel
05.2010 - 04.2014
Guest Service Centre agent
Shangri-La hotel
10.2009 - 04.2010
Barman
Abu Dhabi airport hotel catering & duty free
03.2008 - 01.2009
Barman
Le Meridian
02.2005 - 03.2008
English for job Performance -
Emirates Technology Institute
International Computer Driving License -
Al Khawarzmi Institute
Diploma of hotel technician - food & beverage
Ibn Sina
High School - science
Apply