Maria Francia Opiana
High Level,AB
Summary
Dynamic and results-driven professional seeking a progressive role in a challenging work environment that fosters growth and development. Committed to delivering outstanding service to ensure smooth and efficient office operations while adept at working independently and under pressure. Strong attention to detail, exceptional interpersonal and communication skills, and a proven ability to multitask effectively contribute to a dedicated and responsible work ethic. Proficient in various computer applications, ready to leverage technical skills to enhance organizational success.
Overview
16
16
years of professional experience
Work History
Food Service Supervisor
The Eagles Restaurant at The Executive House Suites
05.2024 - Current
- As a Food Service Supervisor, I am supervising, directing and coordinating the activities of workers who prepare, portion and serve food. Also, responsible for the day-to-day management of food service.
Account Area Supervisor (UNILAB Company)
Alphabetsoup Inc.
07.2021 - 05.2024
Account Project-based Team Leader (SMART Communications)
Activation Machine Inc.
10.2020 - 12.2020
Operation In-charge
Red Style Tailoring
03.2016 - 05.2016
- Organized and prioritized tasks to achieve service objectives efficiently.
- Identified customer needs promptly to enhance service delivery.
- Collaborated with diverse teams to resolve product and service issues.
- Assisted customers with inquiries to improve overall satisfaction.
Administrative Officer
HNC Insurance Services
01.2012 - 03.2016
- Assist and help the Manager on administrative duties. Organizes and maintain paper works, documents, confidential records/files and computer-based information. Handles correspondents; and performs other related clerical duties as required. Also, with excellent customer service skills that establish continuity in company/client relationship.
Front Office Department Head
Villa Caceres Hotel
09.2009 - 09.2011
- As the Front Office Department Head, I am responsible for ensuring prompt, attentive, outstanding guest service to all hotel guests and assisting in overseeing overall smooth and efficient flow of work of the day-to-day operations in the Front Office. Ensures total guest satisfaction through employee training, motivation and supervision.
Education
Bachelor of Science - Hotel & Restaurant Management
SIENA COLLEGE
Taytay, Rizal, Philippines01.2009
undefined
Rizal Highschool Annex
Pasig City, Philippines01.2001
undefined
Dr. Domingo G. Abcede Elementary School
Naga City, Philippines01.1995
Skills
- Food safety standards
- Staff training and development
- Inventory management
- Quality control procedures
- Customer Service
- Teamwork
Accomplishments
- Part of Revising the Front Office Manual
- Trained Newly Hired Front Desk Clerk Trainee
TRAININGS AND SEMINARS
- First Aid Course Lifeline April 2025
- Workplace Violence & Harassment - Workers March 2025
- PROTECT Security Staffing Training AGLC January 2025
- PROSERVE Liquor Staff Training AGLC November 2024
- Workplace Hazardous Materials Information System (WHMIS) October 2024
- Food Safety Course July 2024
- Product Knowledge Training Virtual Training, 2021
- Encoder Training: TPA NetSuite User Guide Virtual Training, 2021
- Customer Service Training/Seminar Villa Caceres Hotel
- Basic Safety Course Magsaysay Training Center
- 200 Hours Apprenticeship-By-Experience M/V SuperFerry 19
- 600 Hours On-The-Job Training Food & Beverage Department Makati Palace Hotel
PERSONAL PROFILE
I am 37 years old, female born on September 7, 1988, a Filipino of Roman Catholic belief. I am Single, 5’5 in height and weighs 65kls. I was born of Maria Caridad Guevarra Opiana and Runilo Buendia Opiana (deceased), the third among the eight (8) siblings. I uphold the values of honesty, resiliency, and loyalty and am committed to service. I communicate commendably both in oral and written languages. I am equally knowledgeable in various computer program and features; bookkeeping and clerical jobs, administrative and financial background. And I hold a Sub-Professional or Class 5 Driving Skill.
Timeline
Food Service Supervisor
The Eagles Restaurant at The Executive House Suites
05.2024 - Current
Account Area Supervisor (UNILAB Company)
Alphabetsoup Inc.
07.2021 - 05.2024
Account Project-based Team Leader (SMART Communications)
Activation Machine Inc.
10.2020 - 12.2020
Operation In-charge
Red Style Tailoring
03.2016 - 05.2016
Administrative Officer
HNC Insurance Services
01.2012 - 03.2016
Front Office Department Head
Villa Caceres Hotel
09.2009 - 09.2011
undefined
Rizal Highschool Annex
undefined
Dr. Domingo G. Abcede Elementary School
Bachelor of Science - Hotel & Restaurant Management
SIENA COLLEGE