ABDELJALIL MOUKAFIH
Yellowknife,Canada
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dairy & Frozen Department Manager
Rochdi's Your Independent Grocer
Yellowknife, Canada
06.2023 - Current
- Supervised and trained our employees on merchandising techniques, product knowledge, and customer service protocols.
- Administered bookkeeping functions to generate invoices, and handle accounts payable and receivable.
- Ensured proper maintenance and cleanliness of store premises at all times.
- Managed frozen food stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments.
- Collaborated with other departments within the store to ensure smooth operation of daily tasks.
Senior Housekeeping Supervisor
Dexterra
Yellowknife, NT
09.2022 - 12.2023
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Practiced safe work habits and wore protective safety equipment.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Established effective communication between team members in order to foster a positive work environment.
General Merchandising & OVP Manager
Rochdi's Your Independent Grocer
Yellowknife, NT
09.2022 - 06.2023
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Coached, mentored and trained team members in order to improve their job performance.
Assistant Night Stock Manager
Walmart Kindersley Canada
Kindersley, Canada
07.2021 - 09.2022
- Evaluated current stock levels against forecasted demand to minimize overstocking or shortages.
- Monitored quality control procedures for incoming and outgoing merchandise.
- Identified opportunities to reduce cost and improve productivity.
- Prepared inventory for shipment by attaching tags and labels.
- Created daily, weekly, monthly forecasts for future inventory needs based on sales trends.
Food Service Manager
MacDonald's
Kindersley, Canada
10.2020 - 07.2022
- Read and updated inventory reports to document current assets
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Developed and implemented standard operating procedures for food service staff.
Food Service Supervisor
McDonalds Yellowknife Canada
Yellowknife, NT
12.2019 - 09.2020
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
Dai Forni Italian Restaurant Manager: Opening Team
Four Seasons Hotel Burj Alshaya
Kuwait City, Kuwait
01.2017 - 06.2019
- Developed and implemented cost-effective strategies to reduce food waste and improve customer satisfaction
- Negotiated and maintained contracts with vendors and suppliers to ensure competitive pricing and quality of goods
- Supervised portion control and quantities of preparation to minimize waste
- Scheduled and received deliveries and verified goods received against paperwork
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Established policies for cash handling procedures to maximize security measures.
Designated Trainer & Learning Coach: Task Force
Four Seasons Hotel Bahrain Bay
Bahrain
02.2018 - 01.2019
- Provided guidance to management regarding best practices for improving employee performance through effective training programs.
- Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
- Coordinated spaces and materials for all training classes.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Assistant Restaurant Manager: Opening Team
Four Seasons Resort
Marrakech, Morocco
02.2012 - 01.2019
- Estimated food and beverage consumption to determine purchasing requirements
- Monitored restaurant equipment to schedule maintenance and repairs
- Greeted guests, escort them to seats and present them with menus and wine lists
- Monitored sales reports regularly to identify trends in customer preferences
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
Lead Barista & Barman: Pre-Opening Team
Romano's little Italy Group of Restaurants Chain S.A.R.L
Marrakech
01.2009 - 02.2011
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Described menu items to customers and suggested products based on stated preferences.
Education
Secondary School - Modern Languages( Arabic & French)
Sarghini College
Ben Guerir09.2009
Diploma of Hotel Management in Applied Technology - Hospitality Management
Institute of Hospitality & Tourism
Marrakech09-2009
Bachelor Degree - English Literature & Linguistics
Cadi Ayad University
Marrakech07-2008
Skills
- Inventory management
- Merchandising techniques
- Customer service
- Team leadership
- Quality control
- Effective communication
- Performance evaluation
- Problem solving
- Time management
- Sales forecasting
- Employee training
- Core and Culture Hospitality Standards
Certification
- Service Core Standards & Hospitality Certificate
- Sequence of Restaurant Service Tips Certificate
- Hotel Standards Empowering & Learning Coach Completion Certificate
- WHMIS 2015 Training Certificate
- Food & Beverage Completion Certificate by Four Seasons Kuwait
- Food & Beverage Completion Certificate by Four Seasons Morocco
- Brandy & Wine Training Recognition Certificate by The Barolo
REFERENCES
- Rochdi Mortada: Franchise Owner at Rochdi's Your Independent Grocer
- Phone: + 1 (780) 399-1633
- Email: Rochdi.Mortada01@loblaw.ca
Timeline
Dairy & Frozen Department Manager
Rochdi's Your Independent Grocer
06.2023 - Current
Senior Housekeeping Supervisor
Dexterra
09.2022 - 12.2023
General Merchandising & OVP Manager
Rochdi's Your Independent Grocer
09.2022 - 06.2023
Assistant Night Stock Manager
Walmart Kindersley Canada
07.2021 - 09.2022
Food Service Manager
MacDonald's
10.2020 - 07.2022
Food Service Supervisor
McDonalds Yellowknife Canada
12.2019 - 09.2020
Designated Trainer & Learning Coach: Task Force
Four Seasons Hotel Bahrain Bay
02.2018 - 01.2019
Dai Forni Italian Restaurant Manager: Opening Team
Four Seasons Hotel Burj Alshaya
01.2017 - 06.2019
Assistant Restaurant Manager: Opening Team
Four Seasons Resort
02.2012 - 01.2019
Lead Barista & Barman: Pre-Opening Team
Romano's little Italy Group of Restaurants Chain S.A.R.L
01.2009 - 02.2011
Secondary School - Modern Languages( Arabic & French)
Sarghini College
Diploma of Hotel Management in Applied Technology - Hospitality Management
Institute of Hospitality & Tourism
Bachelor Degree - English Literature & Linguistics
Cadi Ayad University
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