ABDELJALIL MOUKAFIH
Yellowknife
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Professional frozen foods manager with proven track record in leading and optimizing department operations. Strong focus on team collaboration, ensuring smooth workflow and consistent achievement of targets. Adept at inventory management, customer service, and adapting to changing demands. Known for reliability and unwavering commitment to high standards and results.
Knowledgeable in safety and security with solid background in managing frozen food departments. Successfully streamlined inventory processes and improved product quality. Demonstrated strong leadership and organizational skills in fast-paced retail environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dairy & Frozen Department Manager
Rochdi's Your Independent Grocer
06.2023 - Current
- Supervised and trained employees on merchandising techniques and customer service protocols.
- Developed promotions that increased traffic in frozen section and boosted sales revenue.
- Managed frozen food inventory, ensuring product availability and adherence to rotation standards.
- Coordinated cross-departmental efforts to streamline daily operational tasks.
Commercial Cleaner Manager
Clean Scene LLC
12.2023 - 11.2024
- Monitored building security and safety by locking doors or avoiding hazards.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Reported any damages or malfunctions observed while performing duties to supervisor.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
Housekeeping Manager
Dexterra
09.2022 - 12.2023
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Practiced safe work habits and wore protective safety equipment.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Established effective communication between team members in order to foster a positive work environment.
General Merchandising & OVP Manager
Rochdi's Your Independent Grocer
09.2022 - 06.2023
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained high standards of store presentation and visual merchandising.
- Recruited, interviewed and hired qualified candidates for open positions.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Implemented new policies and procedures to improve efficiency.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Conducted regular meetings with team members to discuss progress towards objectives.
Assistant Night Stock Manager
Walmart Kindersley Canada
07.2021 - 09.2022
- Evaluated current stock levels against forecasted demand to minimize overstocking or shortages.
- Monitored quality control procedures for incoming and outgoing merchandise.
- Identified opportunities to reduce cost and improve productivity.
- Prepared inventory for shipment by attaching tags and labels.
- Created daily, weekly, monthly forecasts for future inventory needs based on sales trends.
Food Service Manager
MacDonald's
10.2020 - 07.2022
- Read and updated inventory reports to document current assets
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Developed and implemented standard operating procedures for food service staff.
Food Service Manager
McDonalds Yellowknife Canada
12.2019 - 09.2020
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
- Monitored actions of staff and customers to uphold health and safety standards.
- Analyzed sales data and financial reports to identify trends and areas for improvement.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Dai Forni Italian Restaurant Manager: Opening Team
Four Seasons Hotel Burj Alshaya
01.2017 - 06.2019
- Developed and implemented cost-effective strategies to reduce food waste and improve customer satisfaction
- Negotiated and maintained contracts with vendors and suppliers to ensure competitive pricing and quality of goods
- Supervised portion control and quantities of preparation to minimize waste
- Scheduled and received deliveries and verified goods received against paperwork
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Established policies for cash handling procedures to maximize security measures.
Designated Trainer & Learning Coach: Task Force
Four Seasons Hotel Bahrain Bay
02.2018 - 04.2018
- Provided guidance to management regarding best practices for improving employee performance through effective training programs.
- Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
- Coordinated spaces and materials for all training classes.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Security Officer
Havana Club Restaurant & Bar
02.2015 - 12.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Arancino Italian Restaurant Manager: Opening Team
Four Seasons Resort
04.2012 - 01.2017
- Estimated food and beverage consumption to determine purchasing requirements
- Monitored restaurant equipment to schedule maintenance and repairs
- Greeted guests, escort them to seats and present them with menus and wine lists
- Monitored sales reports regularly to identify trends in customer preferences
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
Restaurant La Palme D’Or Manager
Le Grand Casino La Mamounia
12.2010 - 04.2012
- Coached staff on strategies to enhance performance and improve customer relations.
- Created new menu items based on customer feedback and industry trends.
- Distributed food to service staff for prompt delivery to customers.
- Maintained detailed records of sales transactions and daily shift reports.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Security Officer Supervisor
G4S Security Services
01.2008 - 04.2012
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
Lead Barista & Barman: Pre-Opening Team
Romano's little Italy Group of Restaurants Chain S.A.R.L
01.2009 - 12.2010
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Described menu items to customers and suggested products based on stated preferences.
Education
Diploma of Hotel Management in Applied Technology - Hospitality Management
Institute of Hospitality & Tourism
09-2009
Bachelor Degree - English Literature & Linguistics
Cadi Ayad University
07-2008
Secondary School - Modern Languages( Arabic & French)
Sarghini College
09-2005
Skills
- Inventory management
- Merchandising techniques
- Customer service
- Team leadership
- Quality control
- Effective communication
- Performance evaluation
- Problem solving
- Time management
- Sales forecasting
- Employee training
- Core and Culture Hospitality Standards
- Food safety
- Safety training
Certification
- Service Core Standards & Hospitality Certificate
- Sequence of Restaurant Service Tips Certificate
- Certificate of Completion -Food & Bevolution-April 2019 by Tanya Wagner-Klausmann NOASH
- Hotel Standards Empowering & Learning Coach Completion Certificate
- WHMIS 2015 Training Certificate
- Food & Beverage Pre-Opening Training Certificate May 2017 by Tanya Wagner-Klausmann Trainer NOSH GmBH.
- Food & Beverage Completion Certificate by Four Seasons Kuwait
- Food & Beverage Completion Certificate by Four Seasons Morocco
- Brandy & Wine Training Recognition Certificate by The Barolo -the King of Wines-
Languages
French
Full Professional
Arabic
Native or Bilingual
English
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Web Development and Design
- Blockchain Technology and Cryptocurrency
Timeline
Commercial Cleaner Manager
Clean Scene LLC
12.2023 - 11.2024
Dairy & Frozen Department Manager
Rochdi's Your Independent Grocer
06.2023 - Current
Housekeeping Manager
Dexterra
09.2022 - 12.2023
General Merchandising & OVP Manager
Rochdi's Your Independent Grocer
09.2022 - 06.2023
Assistant Night Stock Manager
Walmart Kindersley Canada
07.2021 - 09.2022
Food Service Manager
MacDonald's
10.2020 - 07.2022
Food Service Manager
McDonalds Yellowknife Canada
12.2019 - 09.2020
Designated Trainer & Learning Coach: Task Force
Four Seasons Hotel Bahrain Bay
02.2018 - 04.2018
Dai Forni Italian Restaurant Manager: Opening Team
Four Seasons Hotel Burj Alshaya
01.2017 - 06.2019
Security Officer
Havana Club Restaurant & Bar
02.2015 - 12.2017
Arancino Italian Restaurant Manager: Opening Team
Four Seasons Resort
04.2012 - 01.2017
Restaurant La Palme D’Or Manager
Le Grand Casino La Mamounia
12.2010 - 04.2012
Lead Barista & Barman: Pre-Opening Team
Romano's little Italy Group of Restaurants Chain S.A.R.L
01.2009 - 12.2010
Security Officer Supervisor
G4S Security Services
01.2008 - 04.2012
Bachelor Degree - English Literature & Linguistics
Cadi Ayad University
Secondary School - Modern Languages( Arabic & French)
Sarghini College
Diploma of Hotel Management in Applied Technology - Hospitality Management
Institute of Hospitality & Tourism
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