Abby Wilson
Edmonton
Summary
I’m a people person with a knack for turning quick conversations into genuine connections. With over eight years of customer service and sales experience, I thrive in fast paced environments, stay organized under pressure, and bring a positive, upbeat energy to every interaction. I’m skilled at steering conversations with confidence and creating the kind of rapport that builds trust and drives results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
NERO
01.2025 - Current
- Built genuine, ongoing relationships with regular guests through friendly conversation, turning first time visitors into loyal customers.
- Stayed informed and up to date on menu and operations changes, allowing me to confidently guide guests, answer questions, and make personalized recommendations.
- Used strong communication and problem-solving skills to defuse complaints, read the situation quickly, and turn negative interactions into positive outcomes.
- Maintained an organized, clean, and efficient workspace, consistently juggling multiple priorities while keeping service smooth.
Finance Manager
Go Honda
03.2024 - 11.2024
- Communicated with clients daily, guiding them through financing options and maintaining a positive, professional rapport.
- Collaborated with lenders to secure approvals, requiring persistence, follow up, and strong communication.
- Audited documentation and resolved discrepancies with exceptional attention to detail.
- Supported sales performance by developing customer centered strategies that consistently met targets.
- Kept all files organized, complete, and up to date, ensuring accuracy across all customer interactions.
Server/Bartender
Cactus Club Cafe
06.2021 - 04.2024
- Built a strong rapport with guests through warm, natural conversation, often turning casual interactions into ongoing relationships, and repeat visits.
- Juggled high volume service with ease, staying organized, calm, and focused.
- Anticipated customer needs, and proactively checked in.
- Worked efficiently with the team to maintain smooth operations.
Education
High School Diploma -
Leo Hayes High School
Fredericton, NB06-2016
Skills
- Exceptional customer communication & service
- Confident on calls, video, and in-person interaction
- Strong ability to build rapport quickly
- Organized, detail oriented, and great with follow-up
- Data entry accuracy & multitasking
- Team focused, positive, and highly reliable
- Comfortable handling objections and driving outcomes
Languages
English
Native or Bilingual
French
Limited Working
Certification
Mortgage Associate License – Alberta
Completed through RECA (Real Estate Council of Alberta)
Timeline
Server
NERO
01.2025 - Current
Finance Manager
Go Honda
03.2024 - 11.2024
Server/Bartender
Cactus Club Cafe
06.2021 - 04.2024
High School Diploma -
Leo Hayes High School