Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Abby Mandel

Toronto,ON

Summary

Success driven and motivated Child and Youth Worker student with several years of field-related volunteer and employment experience. Committed to improving Young Peoples well-being and behaviour through coping skills and other therapeutic interventions.

Overview

5
5
years of professional experience

Work History

Assistant Manager/ Team Lead

OSL Retail Services
01.2017 - 01.2020
  • Maintained and surpassed sales quotas by minimum 15% each quarter for companies such as Bell, Rogers, and Telus
  • Provided training and supervision for new employees
  • Educated and engaged customers by demonstrating telecommunication products and services
  • Streamlined store operations for increased efficiency, implementing new processes and procedures
  • Developed strong working relationships with staff, fostering positive work environment

Wireless Sales Associate

The Source
01.2017 - 01.2018
  • Maintained friendly and professional customer service and interactions
  • Processed over 10 transactions and written contracts per day
  • Provided education on and demonstrated use and operation of merchandise to customers
  • Obtained lead sales position in company district for highest grossing accessory and add-on sales

Office Administrator

P.R.C Taxi Company
01.2015 - 01.2018
  • Responsible for dispatching approximately 15 drivers per day to various locations
  • Engaged in conflict resolution and mediation with drivers and customers regarding issues related to their trips
  • Maintained ongoing relationships with long-term customers and managed their charge accounts
  • Office assistant services such as utilizing QuickBooks Invoicing software, managing phone lines, organizational and filing tasks

Education

Advanced Diploma - Child And Youth Care

George Brown College
Toronto, ON
04.2026

Skills

    • Superior interpersonal, written and communication skills
    • Strong conflict resolution and mediation skills
    • Microsoft Office proficiency
    • Relevant certifications including OHRC, Workplace Safety, YouthREX, and Food Handling
    • Proficient knowledge of relevant legislation (CYFSA, AODA, OACYC Scope of Practice and Code of Ethics)
      • Excellent negotiating and organizational skills
      • Effective leadership and supervisory skills
      • Youth mentoring and evaluation abilities
      • Child Development
      • Proficient in equitable, inclusive, and anti-oppressive practices

Volunteer Experience

  • Avenue Road Food Bank, Assistant Coordinator, 240 Avenue Road, Toronto ON, M5R 2J4, 2019 - 2020, Part-Time, Assisted in the operation of weekly food distribution. Received and recorded food donated to the food bank. Assisted with maintenance and cleanliness of the Church and conducted inventories as needed. Coordinated with outside organizations, such as Second Harvest and Daily Bread to maximize food donations.
  • Circle of Care, Friendly Volunteer Visitor, Toronto, ON, 2019 - 2020, Part-Time, Provided weekly in-home and long-term care visits to isolated and vulnerable Seniors in the community. Monitored and assessed for changes in client's mental health and functional status. Reported any signs of elder abuse or deterioration in physical/mental health. Provided social interaction, mental stimulation and emotional support. Engaged Seniors in activities, conversation and outdoor excursions.
  • Kootenay Kids, Child Care Provider, Nelson, B.C, 2013-2016, Part-Time, Provided child care for Indigenous youth (2 -13 years old) within the Indigenous Women's Parenting Support Group Program. Prepared enrichment activities and educational programming for the attending youth. Assisted with food preparation and meal planning within the facility. Organized fundraising opportunities to support the Indigenous Women's Parenting program.

Languages

English
Limited Working

Timeline

Assistant Manager/ Team Lead

OSL Retail Services
01.2017 - 01.2020

Wireless Sales Associate

The Source
01.2017 - 01.2018

Office Administrator

P.R.C Taxi Company
01.2015 - 01.2018

Advanced Diploma - Child And Youth Care

George Brown College
Abby Mandel