Abigale Stephens
Brampton,Ontario
Summary
A dedicated professional with a Bachelor’s degree in Healthcare Management (Honours) from Humber College and a passion for working with individuals with Autism Spectrum Disorder (ASD). With over one year of experience working in customer service, sales, and healthcare administration, I bring strong communication skills, crisis management expertise, and a commitment to promoting inclusion and support for individuals with ASD and their families. Currently pursuing the Certified Autism Spectrum Disorder Clinical Specialist Intensive Training with PESI Canada, expected to complete in September 2025.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
The Travel Corporation
02.2023 - Current
- Assist clients with planning and booking travel arrangements
- Resolve customer inquiries and concerns, providing solutions quickly and effectively
- Demonstrate strong communication and problem-solving skills in a high-volume call center
- Tailor support to meet each client's unique needs and expectations
Recreational Aide
Revera Long-Term Care Home
01.2022 - 05.2022
- Supported residents in daily recreational and wellness activities
- Assisted in implementing care plans and ensured resident engagement
- Promoted social interaction and emotional well-being
- Collaborated with care teams to meet individual needs
Client Service Representative
MCI Doctor’s Office
06.2020 - 09.2020
- Scheduled appointments and supported daily clinic operations
- Provided front-desk reception and responded to patient inquiries
- Maintained accurate and confidential health records
- Delivered respectful service to a diverse population
Education
Certified Autism Spectrum Disorder Clinical Specialist Intensive Training -
PESI Canada
09.2025
Bachelor’s Degree - Healthcare Management (Honours)
Humber College
01.2021
Skills
- Autism Spectrum Disorder (ASD) knowledge & advocacy
- Client support & service coordination
- Crisis management & de-escalation techniques
- Community outreach & collaboration
- Person-centered planning & goal setting
- Documentation & record-keeping
- Strong interpersonal & communication skills
- Ability to work independently & within teams
- Proficiency with Microsoft Office & client database systems
- Understanding of relevant legislation (AODA, CYFSA)
Languages
English
Native or Bilingual
Certification
Certified Autism Spectrum Disorder Clinical Specialist Intensive Training, PESI Canada, In Progress, 09/25
Additional Qualifications
- Valid G Driver's License with access to a reliable vehicle
- Flexible availability including evenings and weekends
- Committed to equity, inclusion, and cultural competence
Timeline
Sales Representative
The Travel Corporation
02.2023 - Current
Recreational Aide
Revera Long-Term Care Home
01.2022 - 05.2022
Client Service Representative
MCI Doctor’s Office
06.2020 - 09.2020
Certified Autism Spectrum Disorder Clinical Specialist Intensive Training -
PESI Canada
Bachelor’s Degree - Healthcare Management (Honours)
Humber College
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