Abby Maguire
Grand Bend,ON
Summary
Proven in enhancing customer satisfaction, I leveraged strong multitasking abilities and a warm demeanor at FINE Restaurant to foster loyalty and streamline operations. Skilled in beverage preparation and POS systems, I significantly contributed to a positive guest experience, demonstrating a results-driven approach with a focus on patron rapport and operational efficiency. During my time at Midori, also had the opportunity to work in the kitchen where I was tasked with prep work and worked on the sushi line.
Overview
4
4
years of professional experience
Work History
Waitress
Willies Beach Bar
09.2023 - Current
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
Sales Associate
Petvalu
10.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
FINE Restaurant
03.2022 - 09.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
Bachelor of Arts - Honours in Child And Youth Studies
King's University College
London, ON06.2026
Skills
- Customer Service
- Strong multitasking
- Cleaning and sanitization
- Warm and Friendly
References
Susan TeBrugge
Manager For FINE Restaurant
(519) 619-6500
Siona Mocan
Owner of Petvalu Grand Bend
(416) 272-6518
Tina Hayter
Owner of Midori
(519) 567-8462
Timeline
Waitress
Willies Beach Bar
09.2023 - Current
Waitress
FINE Restaurant
03.2022 - 09.2023
Sales Associate
Petvalu
10.2020 - Current
Bachelor of Arts - Honours in Child And Youth Studies
King's University College
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