Rilee Brown
8373 Oakwood Drive, Grand Bend,ON
Summary
Dedicated and adaptable professional with a determined approach, and quick learning capabilities. Recent graduate eager to contribute to a dynamic team and enhance skills while supporting collective success.
Overview
8
8
years of professional experience
Work History
Classroom Volunteer
St. Boniface Catholic School
Zurich, Ontario
05.2025 - Current
- Encourage positive behaviour among students by providing recognition.
- Participate in class discussions and activities to help keep students engaged.
- Assist the teacher in the classroom by helping students with their work.
- Provide extra assistance to individual students who were struggling academically.
- Help students complete special assignments.
Restaurant Server
The Lake Hound
Grand Bend, Ontario
05.2021 - Current
- Attend to guests' needs promptly, ensuring satisfaction throughout their dining experience.
- Manage multiple tasks simultaneously while providing excellent customer service.
- Maintain positive relationships with coworkers and customers alike through friendly, effective communication.
- Assist other servers as needed during peak hours, or special events.
- Address concerns quickly to improve customer experience, and discuss issues with management for resolution when necessary.
Volunteer Literacy Tutor
Learning Disabilities Association of Niagara Region
St. Catharines, Ontario
01.2025 - 04.2025
- Provided individualized support to struggling readers through one-on-one tutoring sessions.
- Facilitated setting goals and tracking their progress each session.
- Instructed students on proper grammar usage, spelling rules, vocabulary development, phonics principles, and writing conventions.
- Utilized technology tools, such as online resources, to enhance literacy instruction.
- Navigated Microsoft Teams to participate in weekly virtual tutoring sessions.
- Motivated the student using feedback and encouragement.
- Encouraged the child to explore books and additional reading materials independently.
Customer Service Representative
Home Hardware Stores Limited
Grand Bend, Ontario
05.2021 - 12.2023
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
Restaurant Hostess
The Lake Hound
Grand Bend, Ontario
03.2019 - 05.2021
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area, including wiping down tables and chairs between seatings and bathroom checks.
Customer Service Representative
Jerry Rader's Homestyle Market & Catering
Zurich, Ontario
05.2017 - 04.2021
- Facilitated product selection, ordering, billing, returns, and exchanges for customers.
- Stocked shelves and rotated inventory to optimize product freshness.
- Delivered friendly, efficient service to customers in a fast-paced environment.
- Assisted in kitchen operations by preparing and portioning food.
Education
Bachelor of Arts - Child And Youth Studies
Brock University
St. Catharines, ON04-2025
High School Diploma -
St. Annes Catholic Secondary School
Clinton, ON06-2021
Skills
- Effective communication
- Dependability and responsibility
- Positive interpersonal skills
- Multitasking proficiency
- Organizational and time management skills
- Online tutoring expertise
- Critical thinking abilities
- Goal-oriented mindset
- Active listening
Timeline
Classroom Volunteer
St. Boniface Catholic School
05.2025 - Current
Volunteer Literacy Tutor
Learning Disabilities Association of Niagara Region
01.2025 - 04.2025
Restaurant Server
The Lake Hound
05.2021 - Current
Customer Service Representative
Home Hardware Stores Limited
05.2021 - 12.2023
Restaurant Hostess
The Lake Hound
03.2019 - 05.2021
Customer Service Representative
Jerry Rader's Homestyle Market & Catering
05.2017 - 04.2021
Bachelor of Arts - Child And Youth Studies
Brock University
High School Diploma -
St. Annes Catholic Secondary School
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