Abby Aldana
Sherman Oaks
Summary
Adaptable college student, majoring in nursing, with strong social skills and fluency in English and Tagalog. Experienced in customer service roles as a front desk receptionist, hostess, server, leasing consultant, and babysitter, demonstrating effective communication, multitasking, and problem-solving abilities. Proven ability to work efficiently under pressure and manage responsibilities with a flexible schedule.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Best Western Sunset Plaza Hotel
West Hollywood, CA
06.2025 - Current
- Answer phone calls
- Organize paperwork
- Oversee guest check-in and check-out process
- Address guest requests
- Cash handling
- Maintain lobby cleanliness
Server/Team Member
Palms n Patties
Santa Monica, CA
05.2025 - 06.2025
- Answered customer questions and built burgers, ensuring high-quality service in a fast-paced environment
- Handed out orders and maintained cleanliness of the store, contributing to positive customer experiences
- Demonstrated strong multitasking and communication skills by working efficiently under pressure
Hostess
Fogo de Chao
Woodland Hills, CA
05.2025 - 06.2025
- Greeted customers and assigned tables, enhancing guest satisfaction through prompt and friendly service
- Bussed and set tables efficiently to maintain a clean and welcoming dining environment
- Answered phones and assisted customers with inquiries, improving overall guest experience
Leasing Consultant
Woodland House Apartments
Woodland Hills, CA
04.2024 - 03.2025
- Influenced customers to lease apartments by providing informative tours and excellent customer service
- Answered phone calls and resolved resident issues, enhancing resident satisfaction through effective problem solving
Babysitter
Woodland Hills
Woodland Hills, CA
06.2023 - 12.2024
- Supervised children, prepared meals, and arranged daily activities to ensure a safe and engaging environment
- Demonstrated strong organizational and time management skills by planning and coordinating daily routines
- Enhanced responsibility and reliability by consistently managing childcare duties
Education
Bachelor of Science - Nursing
Santa Monica College
Santa Monica, CA05-2026
High school diploma or GED - undefined
Calabasas High School
Calabasas, CA06-2025
Skills
- Team work
- Phone etiquette
- Leadership
- Bilingual (Fluency in English and Filipino [Tagalog])
- Anatomy knowledge
- Cash handling
- Problem solver
- Communication skills
- Appointment scheduling
- Computer skills
- Conflict resolution
- Organizational skills
- Commitment to hard work
- Customer service
Accomplishments
- Acquired a Culturally and Linguistically Appropriate Services (CLAS) in Nursing certification which allows me to provide equitable, respectful, and effective care for diverse populations.
- Achieved Basic Life Support (BLS) certification by completing CPR and basic life support training with accuracy and efficiency.
Languages
Tagalog - Fluent
Spanish - Beginner
French - Intermediate
English - Fluent
Timeline
Front Desk Receptionist
Best Western Sunset Plaza Hotel
06.2025 - Current
Server/Team Member
Palms n Patties
05.2025 - 06.2025
Hostess
Fogo de Chao
05.2025 - 06.2025
Leasing Consultant
Woodland House Apartments
04.2024 - 03.2025
Babysitter
Woodland Hills
06.2023 - 12.2024
High school diploma or GED - undefined
Calabasas High School
Bachelor of Science - Nursing
Santa Monica College