Abbey Guerin
Niagara Falls,ON
Summary
Dedicated server with a strong commitment to delivering exceptional customer service, ensuring food safety compliance, and maintaining cleanliness standards in a fast-paced dining environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Chip and Charlies
Niagara Falls, Ontario
08.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Processed customer orders accurately and promptly to enhance efficiency.
- Ensured cleanliness and organization of dining area and service stations to enhance guest experience.
- Executed cash transactions and processed payments accurately to streamline service.
- Resolved customer complaints professionally, ensuring positive outcomes.
- Upsold daily specials to elevate guest dining experience.
- Attended to guest needs promptly, ensuring satisfaction throughout meals.
- Coordinated with kitchen staff to track item availability and manage customer wait times.
Restaurant Hostess/Lead Busser
Chip and Charlies
Niagara Falls, Ontario
06.2021 - 08.2023
- Greeted customers and escorted them to tables, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software to streamline guest seating.
- Coordinated seating arrangements to optimize table turnover and guest flow.
- Assisted servers by promptly relaying guest preferences and special requests.
- Addressed guest inquiries and complaints with professionalism to ensure positive dining experiences.
- Trained new host staff on procedures and customer service standards to maintain service quality.
- Refilled condiments, silverware, napkins, and tablecloths.
- Completed daily side work tasks efficiently to support overall restaurant operations.
Education
High School Diploma -
Saint Michael High School
Niagara Falls, ON06-2022
Skills
- Food safety compliance
- Cleanliness standards
- Order processing
- Guest seating coordination
- Inventory management
- Time management
- Team collaboration
- Customer service
Certification
- Smart Serve 2023/08/30
Accomplishments
- Ontario Scholar 2022
- City of Niagara Falls Achievement Award 2022
Timeline
Server
Chip and Charlies
08.2023 - Current
Restaurant Hostess/Lead Busser
Chip and Charlies
06.2021 - 08.2023
High School Diploma -
Saint Michael High School