Mohammed Abbas Dharsey
Thunder Bay,ON
Summary
Accomplished sales associate with a proven track record in retail sales, specializing in fostering customer engagement and driving revenue growth through personalized service. Proficient in product merchandising and skilled in inventory management, consistently delivering exceptional sales results. Recognized for winning multiple sales competitions within the store, including achieving the highest number of positive surveys and selling the most accessories, showcasing a strong commitment to success in a competitive retail environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Systems Analyst
SAZZ
12.2024 - Current
- Assessing business requirements and creating focused solutions.
- Analyzing user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
- Identifying critical issues within existing systems and providing recommendations for resolution to prevent future problems.
- Providing excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
- Enhancing user experience with thorough testing and troubleshooting of software applications.
- Communicating with business, technology and support teams.
- Developing custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.
Intern - Business Systems Analyst
SAZZ
07.2024 - 11.2024
- Maintained up-to-date knowledge of industry trends by attending meetings and participating in continuing education opportunities regularly.
- Gained valuable experience in various software programs, increasing proficiency and expanding technical skill set and applied learned concepts directly into relevant work situations.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Sales Representative
Tbaytel
08.2023 - 07.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Stayed up-to-date with industry trends to position company as market leader.
Marketing Coordinator
Cardio Health
09.2021 - 03.2023
- Developing and maintaining relationships with existing clients to ensure customer satisfaction
- Analyzing customer feedback to improve products and services
- Providing detailed technical support to customers using the company's products or services
- Identifying opportunities for cross-selling additional products and services
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram
- Delivered administrative support services to improve marketing efforts
- Monitored social media trends and best practices to drive continuous improvement
- Proposed internal and external ideas and initiatives to help promote general awareness of company brand
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs (online and in-person)
Loss Prevention/Security Guard
G4S Security Solutions
09.2020 - 08.2021
- Prepared security reports to document and log theft, accidents, and safety violations
- Escorted undesirable persons off property to minimize security violations
- Circulated among visitors, patrons, and employees to preserve order and protect property
- Maintained familiarity with disaster and emergency policies to respond immediately to alarms or calls
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation
- Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise
Customer Service Representative
Safeway Canada
10.2019 - 11.2020
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Mentored new employees on procedures and policies to maximize team performance
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered inbound calls, chats, and emails to facilitate customer service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Post-Graduate Certificate - Digital Marketing and Marketing Analytics
Confederation College
Thunder Bay, ON01.2021
Masters in Business Administration -
P.T Ravishankar Shukla University
Raipur, India05-2019
Bachelors in Business Administration -
P.T. Ravishankar Shukla University
Raipur, India05-2017
Skills
- Data Analytics
- Sales Management
- Microsoft Office programs
- SEO
- Brand Building and Advertising
- Customer Service
References
- Casey Boban, Tbaytel (Store Manager), 807-684-2593
- Russell Lee, Tbaytel (Store Manager), 807-620-2234
- Professor Kevin Element, Confederation College (Digital Marketing Analytics), 807-475-6143, kelement@confederationc.on.ca
Languages
English
Full Professional
French
Elementary
Certification
- Business Analyst
- Developing Solutions - Microsoft Azure
- Solutions Architect
- Microsoft Data Engineer Associate
Timeline
Business Systems Analyst
SAZZ
12.2024 - Current
Intern - Business Systems Analyst
SAZZ
07.2024 - 11.2024
Sales Representative
Tbaytel
08.2023 - 07.2024
Marketing Coordinator
Cardio Health
09.2021 - 03.2023
Loss Prevention/Security Guard
G4S Security Solutions
09.2020 - 08.2021
Customer Service Representative
Safeway Canada
10.2019 - 11.2020
Post-Graduate Certificate - Digital Marketing and Marketing Analytics
Confederation College
Masters in Business Administration -
P.T Ravishankar Shukla University
Bachelors in Business Administration -
P.T. Ravishankar Shukla University
Similar Profiles
Dayana GarciaDayana Garcia
Placement at The Salvation ArmyPlacement at The Salvation Army
Shivam JindalShivam Jindal
Security Guard at Apex Investigation and Security IncSecurity Guard at Apex Investigation and Security Inc
Blair Joanne BaranuikBlair Joanne Baranuik
Estimator at ServiceMaster RestoreEstimator at ServiceMaster Restore
Josney FaryjJosney Faryj
Business Systems Analyst, Systems Support Analyst at Messer Industries, Linde Group, NorthBusiness Systems Analyst, Systems Support Analyst at Messer Industries, Linde Group, North
KIRAN LACHHANIKIRAN LACHHANI
Business Analyst/Business Systems Analyst at Verafin Inc.Business Analyst/Business Systems Analyst at Verafin Inc.