Shivang Rathod
Brampton,ON
Summary
Skilled Business Analyst with a record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over a 3-year career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Systems Analyst
Rogers Communications Inc.
08.2020 - 09.2023
- Analyzed reports and prepared presentations for internal and external stakeholders including senior management, and divisional teams using SQL, and Excel
- Assisted in the development and implementation of new systems, and processes to improve workflow by 75%
- Performed system testing and conducted thorough analysis of business processes and workflows to identify areas of improvement
- Collaborated with cross-functional teams to ensure seamless integration of technology, optimize system functionality, and translate complex technical concepts into easily understandable insights
- Ensured data quality and integrity throughout the full CRM process.
IT Technical Support Analyst
Rogers Communications Inc.
07.2019 - 08.2020
- Demonstrated expertise in identifying and troubleshooting customer concerns, effectively resolving issues related to Rogers' hardware, external software, and network connectivity
- Proactively managed and coordinated field service activities, including scheduling appointments for fiber cuts, router relocations, and residential service installations
- Streamlined customer support escalations to Level 2 Support specialists when appropriate, to ensure swift and comprehensive resolutions
- Received recognition within the first 3 months for driving in the maximum customer surveys with a 97% satisfaction rate.
Cashier
The Home Depot
06.2017 - 07.2019
- Interacted with customers, managed product transactions, resolved customer conflicts, and answered questions, while advancing customer service and verbal communication skills
- Exhibited responsibility whilst following department store maintenance protocol; ensuring health and safety regulations are strictly adhered to, and reporting any concerns or accidents to management
- Monitored product and shelf supplies actively and utilized in-store software (MyApron) to manage merchandise.
Education
Accounting and Finance -
Seneca College
Skills
- Data Analytics
- Microsoft Office 365
- Access
- Azure
- Powershell
- Python
- SQL
- Google Suite
- Power BI
- SAP
- Data Analysis
- Process Improvement
- Project Management
- Workflow Analysis
- Data Visualization
- SQL Proficiency
- Quality Assurance
Languages
Fluent in English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Other Education
- Technical Certifications in Google Cloud Data Analytics
- Google Cloud Junior IT Analyst
Certification
Google Cloud Junior IT Analyst, Google Cloud Data Analyst
Timeline
Business Systems Analyst
Rogers Communications Inc.
08.2020 - 09.2023
IT Technical Support Analyst
Rogers Communications Inc.
07.2019 - 08.2020
Cashier
The Home Depot
06.2017 - 07.2019
Accounting and Finance -
Seneca College
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