Abbas Zanganeh
Salinas
Summary
Dynamic manager with a proven track record at Islands Restaurants, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and process improvements, achieving significant increases in customer satisfaction. Skilled in time management and decision-making, fostering a high-performing culture that drives employee engagement and business growth.
Overview
27
27
years of professional experience
Work History
Manager
Islands Restaurants
Monterey, CA
10.2023 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational best practices and customer engagement techniques.
- Implemented inventory management systems to streamline stock levels and reduce waste.
- Coordinated scheduling for staff to optimize productivity during peak service hours.
- Developed training materials to enhance staff performance and maintain high service standards.
- Analyzed customer feedback to identify areas for improvement in service quality and menu offerings.
- Collaborated with upper management to establish operational goals aligned with company objectives.
- Monitored compliance with health and safety regulations to ensure a safe dining environment for guests and staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Assistant General Manager
Cibo Restaurant
Monterey, CA
10.1998 - 10.2023
- Streamlined daily operations to enhance service efficiency and guest satisfaction.
- Implemented training programs for staff, improving team performance and retention rates.
- Developed and executed marketing strategies to increase brand visibility and customer engagement.
- Led staff meetings to communicate operational goals and promote a collaborative work environment.
- Coordinated special events, enhancing customer experience and driving revenue growth through targeted promotions.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Education
High School Diploma - Gender Studies
El Paso High School
El Paso, TX06-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Staff management
- Staff training and development
- Documentation and reporting
- Goal setting
- Relationship building
- Strategic planning
- Operations management
Languages
English/Spanish
Native or Bilingual
Timeline
Manager
Islands Restaurants
10.2023 - Current
Assistant General Manager
Cibo Restaurant
10.1998 - 10.2023
High School Diploma - Gender Studies
El Paso High School