Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
Hi, I’m

Abass Limota Toha

Concord,ON
Abass Limota Toha

Summary

My aim is to obtain a position where I can utilize my diverse skill set and make a meaningful contribution to your skilled organization while gaining experience to provide a great customer experience. Ability to multi-task and deal with fast paced and high-pressure environments. Competent to work independently and collaboratively to meet objectives. Ability to manage a heavy workload while providing the highest standard of care. Expertise in emotional support, behavioral observation, companionship and documentation.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Reliable Support Worker offering 3-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.

Overview

8
years of professional experience

Work History

Unitas
Hamilton, ON

Support Worker/Receptionist Administrator
05.2022 - Current

Job overview

  • Assisted patient with daily exercises including walking and stretching
  • Transported and accompanied patients to medical appointments
  • Regularly checked in on clients on my time off to make sure that all was well
  • Maintained an open channel contact with clients at all times.
  • Resolved complex and escalated support issues.
  • Consulted with customers to gather and define requirements.
  • Fostered positive and inclusive team culture for support staff.
  • Referred involved parties to needed community resources.
  • Analyzed data to identify opportunities for improving support levels.

Adehoney Shoes and bags
Lagos, Nigeria

Manager
05.2016 - Current

Job overview

Resolve agency

Caregiver
01.2022 - 12.2023

Job overview

  • Assisted with meal planning to meet nutritional plans.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Bathed the clients and helped them with their daily tasks.
  • Cleaned for the clients depending on their needs.

Tempro Staffing solutions
Ontario Canada , ON

Factory Worker
04.2022 - 08.2022

Job overview

  • Troubleshot equipment problems to repair or report diagnostics.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Measured and weighed items to meet quality standards and prevent waste.

Hilton Hotel
Niagara Falls, ON

Cleaner Helper
04.2021 - 11.2021

Job overview

  • Laundered clothing and bedding to prevent infection.
  • Established good rapport with clients and family members by being cheerful and efficient.
  • Created safe environment, preventing falls and accidents.
  • Possessed understanding and compassion for elderly and mentally challenged clients.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

McDonald Restaurant
St. Catharines, ON

Customer Service Cashier
04.2021 - 10.2021

Job overview

  • Answered customers questions about food ingredients, freshness, and availability
  • Processed payments in cash, debit, and credit cards
  • Measured and prepared raw food materials
  • Cleaned and straightened counters and tables at the end of shift.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers promptly and responded to questions.

Education

Seneca College of Applied Arts And Technology
North York, ON

Associate of Arts from Business
08-2023

University Overview

Great Lakes College

from English And Drama Art
09.2020

University Overview

First Islamic Educational Foundation Academy
Nigeria

High School Diploma
06.2019

University Overview

Skills

  • Strong communication, interpersonal, and presentation skills
  • Excellent customer service skills
  • Proficient in Microsoft Word, excel and Power Point
  • Daily living assistance
  • Quality controls
  • Team development
  • Customer service expertise
  • Emergency response training
  • Women's issues
  • Accounts Payable and Receivable
  • Skill Building
  • Cleaning and Sanitizing
  • Emotional Support
  • Meal Preparation
  • System Maintenance and Repair
  • Documentation Abilities
  • Transcription and Dictation
  • Skill Development
  • Staff Training
  • Document Management
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Customer Service Expertise
  • [Language]Biligual Fluency
  • Performance Management
  • Training and Mentoring
  • Technical Support Understanding
  • Team Building
  • Support Services
  • Records Management
  • Schedule Coordination

Additional Information

Additional Information
  • Certification & Awards: President of home makers in Fief Academy(2017/2019)
  • Treasurer of Islamic society (2019)
  • Director Award of Excellence (2020)
  • Honour Roll (2021)
  • Attendance Award (2022)
  • Humanitarian award (2023)
  • Best caregiver(2023)
Availability
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Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Timeline

Support Worker/Receptionist Administrator
Unitas
05.2022 - Current
Factory Worker
Tempro Staffing solutions
04.2022 - 08.2022
Caregiver
Resolve agency
01.2022 - 12.2023
Cleaner Helper
Hilton Hotel
04.2021 - 11.2021
Customer Service Cashier
McDonald Restaurant
04.2021 - 10.2021
Manager
Adehoney Shoes and bags
05.2016 - Current
Seneca College of Applied Arts And Technology
Associate of Arts from Business
Great Lakes College
from English And Drama Art
First Islamic Educational Foundation Academy
High School Diploma
Abass Limota Toha