Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
BusinessAnalyst

AASTHA VATS

Kitchener,ON

Summary

Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of Cloud. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Analyst

Conestoga College
01.2023 - 04.2023
  • Conducted thorough market research and analysis to identify new business opportunities and trends in the industry
  • Collaborated with stakeholders to gather and document business requirements for new projects and initiatives
  • Utilized data analysis tools and techniques to generate actionable insights and recommendations for improving business processes
  • Developed and maintained detailed project documentation including business requirements, process flows, and user stories
  • Worked closely with cross-functional teams to ensure successful implementation of projects and alignment with business objectives.

Cloud Senior Specialist

HCL Technologies Ltd
08.2017 - 09.2022
  • Performed integration with third party ITSM tools such as BPPM through SNMP traps
  • Optimized existing customer environment using vROps by proposing several measures like right sizing, what if analysis for physical infrastructure planning
  • Managing and resolving the incidents/tasks related to vRops and the adhoc requests for the new vROps enhancements
  • Creating change request for the major or minor changes in the environment
  • Working with Cloud Management and Automation practice team for developing private cloud use cases like Capacity Monitoring Dashboard, Alerting using vRealize Operations(vROps) and VRealize Automation (vRA)
  • Responsible for designing and solving the vRealize tools which includes vROps
  • Log Insight, as a solution for various customer environments
  • Designed and implemented highly available and scalable architectures on AWS for multiple clients, ensuring security, reliability, and cost optimization
  • Led migration projects from on-premises environments to AWS, including assessment, planning, and execution phases, resulting in improved performance, and reduced operational costs by 30%
  • Implemented Infrastructure as Code (IaC) using AWS CloudFormation and Terraform, automating deployment processes and ensuring consistency across environments
  • Designed and implemented Azure DevOps pipelines for CI/CD, integrating with Azure Repos, Azure Artifacts, and Azure DevTest Labs, streamlining the development lifecycle and increasing deployment frequency
  • Implemented Azure Active Directory (AAD) for identity and access management, enforcing security policies and enabling single sign-on (SSO) across applications.

Customer Service Representative

Concentrix
05.2016 - 08.2017
  • Handling Escalations from international customers and providing resolutions accordingly
  • Credit-Card sales and collections Consultant
  • Maximizing Sales Opportunities through the development of customer relationships
  • Ability to read, analyze and interpret the most complex of documents
  • Good Understanding of General Business Processes and Reporting
  • Ability to create documents and excel sheets according to the customer's requirements.

Education

Cloud Data Management - Information Technology

Conestoga College
Kitchener, ON
04.2024

Skills

  • Customer Service
  • Requirements Gathering
  • Strong Organizational Skills
  • Self-motivated
  • Detail-Oriented and Coordination
  • Microsoft Office 365 Suite
  • Project Management and Quality Improvement
  • Problem Solving and Decision Making
  • Languages and Technology MS Excel, MS Power Point, HTML, MS Word, CRM, SNOW
  • vRealize Aria Suite
  • Vocal Skills/Customer Service Skills
  • Excellent Communication Skills along with the Management Skills
  • Handling Escalations, Backend Work, Emails and providing Resolution
  • Work Efficiently

Certification

AZ-900 Microsoft Azure Fundamentals

References

References as requested.

Languages

English
Professional Working

Timeline

Business Analyst

Conestoga College
01.2023 - 04.2023

Cloud Senior Specialist

HCL Technologies Ltd
08.2017 - 09.2022

Customer Service Representative

Concentrix
05.2016 - 08.2017

Cloud Data Management - Information Technology

Conestoga College

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