Summary
Overview
Work History
Education
Skills
Timeline
Generic

AASTHA AASTHA

office administrator
BRAMPTON,ONTARIO

Summary

Dynamic leader with extensive experience at Kintetsu World Express (Canada) Inc., excelling in roles from Team Lead to Office Administrator. Proven track record in enhancing productivity by over 20% through expert inventory management and fostering robust customer relationships. Skilled in administrative support and adept at mentoring teams to exceed production goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Team Lead

Kintetsu World Express (Canada) Inc.
mississauga
03.2022 - 12.2024
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Collected, arranged, and input information into database system.
  • Coached team members in techniques necessary to complete job tasks.

Office Administrator/Customer Service Representative

Kintetsu World Express (Canada) Inc.
mississauga
2023.01 - 2024.08
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

SHIPPER/RECEIVER

Kintetsu World Express (Canada) Inc.
mississauga
10.2021 - 03.2022
  • Processed and restocked returns.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Checked shipments against paperwork and signed documents.
  • Collaborated with other departments on supply and quality issues.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

International Business Management

Conestoga College
Kitchener
08.2022

Skills

  • Business Administration
  • Office Supply Management
  • Mail handling
  • Word Processing
  • Scheduling
  • Customer Engagement
  • Office Management
  • Customer Relationship Management (CRM)
  • Office Administration
  • Inbound phone call handling
  • Calendar Management
  • Inventory Management
  • Managing office supply inventory
  • Time Management
  • Document Management

Timeline

Office Administrator/Customer Service Representative

Kintetsu World Express (Canada) Inc.
2023.01 - 2024.08

Team Lead

Kintetsu World Express (Canada) Inc.
03.2022 - 12.2024

SHIPPER/RECEIVER

Kintetsu World Express (Canada) Inc.
10.2021 - 03.2022

International Business Management

Conestoga College

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AASTHA AASTHAoffice administrator