Erika Espiritu
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
9
9
years of professional experience
Work History
Team Lead
Bayshore Healthcare
Edmonton, AB
08.2023 - Current
- Led team initiatives to enhance patient care and support services.
- Coordinated staff schedules to ensure adequate coverage and efficient operations.
- Mentored new team members on healthcare protocols and company procedures.
- Implemented workflow improvements for better service delivery and patient satisfaction.
- Facilitated training sessions to improve team performance and compliance standards.
- Monitored staff performance and provided constructive feedback for development.
- Collaborated with management to address operational challenges effectively.
- Developed communication strategies to strengthen team collaboration and engagement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Developed strategies to increase team productivity and improve customer service levels.
Office Manager
Myohealing Clinic Ltd.
05.2017 - Current
- Responded to clients about scheduling inquiries.
- Maintained filing system.
- Knowledgeable with direct billing towards insurances.
- Updated reports, managed accounts, generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
Office Admin Assistant
CT & Associates Engineering Inc.
06.2022 - 12.2022
- Answered incoming calls and directed them to appropriate staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Report Preparation for appropriate engineers.
- Data Entry for C.E.T
Education
Diploma - Legal Administrative Assistant
CDI College
Edmonton, ABSkills
- Customer Relations
- Written Communication
- Business Administration
- Database Administration
- Microsoft Office
- Billing and Invoicing
- Organizational Skills
- Report Preparation
- Excellent Multitasking Abilities
- Handling Complaints
- Scheduling
- Patient care
- Staff scheduling
- Workflow improvement
- Performance monitoring
- Customer relationship management
- Report generation
- Team leadership
- Performance feedback
- Conflict resolution
- Project management
- Employee training
Timeline
Team Lead
Bayshore Healthcare
08.2023 - Current
Office Admin Assistant
CT & Associates Engineering Inc.
06.2022 - 12.2022
Office Manager
Myohealing Clinic Ltd.
05.2017 - Current
Diploma - Legal Administrative Assistant
CDI College