AASISH PALAMATTAM
PROGRAM SUPPORT CLERK
Victoria
Summary
Results-driven professional with experience across diverse industries, including program assistance for the ministry of child and family development, personal banking, and hospitality. Demonstrated ability to deliver exceptional customer service and drive client satisfaction and financial well-being.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Program Support Clerk
Ministry of Child and Family Development
Victoria, BC
04.2024 - Current
- Manage Integrated Case Management (ICM) system, processing financial aid applications and payments
- Provide verbal and written information to staff, clients, and service providers regarding program policies
- Handle high-volume calls, screening inquiries, providing case updates, and escalating as needed
- Maintain accurate records and data entry, ensuring compliance with ministry regulations
- Coordinate scheduling and calendar management, organizing meetings and handling correspondence
- Served as a valuable resource for new hires through training sessions and ongoing mentorship.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Personal Banking Advisor
TD Bank
Victoria, BC
10.2022 - 04.2024
- Managed client appointments and financial transactions, ensuring compliance with banking regulations
- Provided customer support and account assistance, addressing inquiries and concerns professionally
- Handled confidential financial documents and processed service requests accurately
- Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
Hospitality Professional
Various Roles
06.2017 - 01.2020
- Coordinated event planning, reservations, and operations, managing multiple priorities
- Provided high-level customer service, addressing client needs and ensuring satisfaction
Education
Post Degree Diploma - Tourism
Camosun College
Victoria, BC 01.2022 - 10.2023
BSC - Hospitality Studies
Atharva College
Mumbai, India 06.2017 - 07.2017
Skills
- Project coordination & administration
- Data entry & records management
- Financial processing
- Stakeholder communication
Languages
5,5,5,5,5
Timeline
Program Support Clerk
Ministry of Child and Family Development
04.2024 - Current
Personal Banking Advisor
TD Bank
10.2022 - 04.2024
Post Degree Diploma - Tourism
Camosun College
01.2022 - 10.2023
BSC - Hospitality Studies
Atharva College
06.2017 - 07.2017
Hospitality Professional
Various Roles
06.2017 - 01.2020
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