Aashna Shahi
Hamilton,ON
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salad Artist
Mandy's Salads
Montreal, Quebec
06.2024 - 07.2024
- Prepared salads according to customer specifications, using a variety of ingredients such as meats, cheeses, fruits, vegetables, and dressings.
- Assisted other staff members in food preparation tasks such as chopping vegetables or slicing meats.
- Attended team meetings to discuss new menu items or changes to existing ones.
- Adhered to all safety regulations while operating kitchen equipment such as blenders, slicers, and choppers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Team Member
Tim Hortons
Hamilton, Ontario
06.2022 - 06.2024
- Participated in training sessions for new employees when needed.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Resolved customer issues promptly in a professional manner.
- Maintained a clean and organized work area throughout shift.
- Participated in team meetings to discuss strategies for improvement.
- Built and maintained working relationships with peers and upper management.
Security Guard
Sword Security
Toronto, Ontario
06.2023 - 12.2023
- Completed incident reports regarding violations of policies or procedures.
- Conducted daily security patrols of assigned areas.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Reviewed security logs to ensure proper documentation was maintained.
Customer Service Representative
StepUP HR
Chandigarh, Punjab
02.2021 - 09.2021
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Internship Student
Marriott Hotels
Chandigarh, Punjab
04.2019 - 01.2020
- Identified opportunities for process improvements and developed action plans accordingly.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources to support employee management and organizational planning.
Education
Post-Degree Certificate - International Business Management
Algonquin College
Ottawa, ON12-2023
Post Graduate Diploma - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
North York, ON12-2022
Bachelor in Hotel Management, Tourism And Catering Technology. - International Hotel Management
Chandigarh Group of Colleges
Punjab01-2021
High School Diploma - Business Accountancy
BVM
India04-2016
Skills
- Expert in performance measurement, KPI
- Experience with client case management systems
- Analytical, research and problem-solving skills to identify, analyze and recommend solutions to complex or contentious program issues
- Knowledge of performance measures, financial modelling, and data analysis methods
- Strong skills in Microsoft Suite
- Strong communication skills – verbal and written
- Superior organization skills and time/priority management managing others
- Data Entry
Certification
- Smart Serve
- Security Guard
Timeline
Salad Artist
Mandy's Salads
06.2024 - 07.2024
Security Guard
Sword Security
06.2023 - 12.2023
Team Member
Tim Hortons
06.2022 - 06.2024
Customer Service Representative
StepUP HR
02.2021 - 09.2021
Internship Student
Marriott Hotels
04.2019 - 01.2020
Post-Degree Certificate - International Business Management
Algonquin College
Post Graduate Diploma - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
Bachelor in Hotel Management, Tourism And Catering Technology. - International Hotel Management
Chandigarh Group of Colleges
High School Diploma - Business Accountancy
BVM