Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Aashish Sharma

Aashish Sharma

Business Analysis & Project Management
Toronto,ON

Summary

A versatile professional with substantial Project Management & Business Analysis experience for improved business efficiency and bespoke client-facing services. Highly motivated, responsible and accountable professional with 14 years of experience in IT (Telecommunications), Amdocs Voice & Data Rating & Billing systems, business consulting, systems analysis and taxation system. Expertise in all phases of SDLC (waterfall) and well versed with agile methodology. Excellent communication and liaison skills enhance my ability to secure deeper levels of stakeholder engagement and drive global, cross-functional teams to achieve optimal levels of performance and productivity.

I'm an individual who is focused on delivering results with integrity and possess proven ability to initiate change when opportunities to improve are identified. Strong time management skills to meet deadlines, the ability to remain organized and focused in a very fast paced environment, Client-focused and committed persona is what I believe will let me excel in all of my future assignments.

A Certified SAFe 4 Practitioner professional with experience in Agile and Scrum practices. Effective communicator & negotiator with strong analytical, problem solving and organizational abilities. Excellent team player, strong interpersonal and communication skills combined with self-motivation. Has working knowledge in leading IT key transformation engagements covering outsourcing, program management, application development and maintenance, IT operations, and continuous improvement. Proven ability to work effectively in a team environment and independently with minimal supervision as well as dedicated to streamlining processes & efficiently resolving project issues. Willing to take ownership of core component and overall project design & implementation. Good at Vendor Management and working experience in multi-stakeholder environment. Has relevant exposure for scoping, planning, documentation and costing of IT projects. Has working knowledge of both Waterfall & Agile methodologies & have accomplished organizational objectives through defining and governing projects/programs.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Lead Business Analyst

Tata Consultancy Services
Toronto, Canada, Canada
08.2020 - Current
  • Working as a Sr. Business Analyst within Enterprise Technology & Services Team for Manulife Financial Corporation, Canada.
  • Role involves Information Security & Risk Management.
  • Performing Risk Assessments.
  • Performing Risk & Control Self Assessments.
  • Managing Corrective Action Plans, Risk Issues & Risk Exceptions.
  • Supporting IT teams in accessing their security posture.

Project Co-Ordinator / Lead BSA

Tata Consultancy Services
Toronto, Canada, Canada
06.2019 - 06.2020
  • Worked as Project Co-Ordinator/Lead BSA for Customer Care Channel at Rogers Communications Inc., Brampton, ON.
  • Prime focal for Project Management Activities for Work from Home – Phase 2B project.
  • Work on PSA, HLD, DDD documents for the project and seek full approvals.
  • Work as Issue/Defect triage lead for the project – pre & post deployment.
  • Support Business partners in smooth project delivery and rollouts.
  • Work closely with application teams, QA, Env Management and production primes till project deployments.
  • Facilitate troubleshooting sessions for Intra/Inter application issues.
  • Co-ordinate PoC for VoIP Initiative for Rogers Call Centre/Work from Home Agents.
  • Prepare and present IT recommendations for PoC and other project milestones.
  • Exposure to Customer Care Channel IT Infrastructure and business processes.
  • Exposure to Customer Care Channel tools/systems like Genesys Workspace, Verint, AudioCodes, etc.

Business Analyst / Business System Analyst /Solution Designer

Amdocs Canadian Managed Services Inc
Toronto, ON
01.2015 - 06.2019
  • Worked in role of a Business Analyst as a part of Amdocs@TELUS Communications Inc.
  • Worked as focal for all Major/Minor Release Management Activities for Knowbility Billing System.
  • Performed vital role in Impact Assessments, High Level Designs and Estimations for new CRs.
  • Participated in Requirements gathering and Design review meetings with customer.
  • Supported Business teams, Testing teams and Development teams.
  • Managed Development & Testing activities with offshore teams & Support Billing Systems.
  • Supported Intra/Inter application solutions and processes.
  • Managed month-end, quarter-end and year-end financial reporting/activities from IT perspective.
  • Worked as Defect triage lead for production/non-production environments.

Senior Support Analyst

Rogers Communication Inc
  • Being the focal point for Vision21-Account Receivables (Ensemble) application.
  • Troubleshoot and resolve billing system application issues escalated from customer support and other departments with complete success rate.
  • Prepared and presented technical proposals for Rogers Communication Inc.
  • Supported production releases and outages.
  • Implemented multiple enhancements for performance and streamlining of Vision21 system from AR/Billing/Usage Processing perspective.
  • Managed and handled Vision21 Billing improvement and optimization projects.
  • Managed and systematized successful completion of month-end, quarter-end and year-end financial reporting/activities from IT perspective.
  • Contributed in multiple projects that helped stabilize and enhance billing system at Rogers.

Senior Support Analyst / Senior Subject Matter Expert

Amdocs Canadian Managed Services Inc
Toronto, ON
12.2011 - 12.2014
  • Supported Billing system operations as Rogers Communication Inc ., Canada.
  • Worked as Senior Support Analyst, being the focal point for Vision21 -Account Receivables (Ensemble) application.
  • Troubleshoot and resolve billing system application issues escalated from customer support and other departments with complete success rate.
  • Prepared and presented technical proposals for Rogers Communication Inc.
  • Supported production releases and outages. Implemented multiple enhancements for performance and streamlining of Vision21 system from AR/Billing/Usage Processing perspective.
  • Managed and handled Vision21 Billing improvement and optimization projects.
  • Managed and systematized successful completion of month-end, quarter-end and year-end financial reporting/activities from IT perspective.
  • Contributed in multiple projects that helped stabilize and enhance billing system at Rogers.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Senior Subject Matter Expert

Amdocs Development Center India Ltd
Pune, India
07.2006 - 11.2011
  • Worked for Bell Canada & Mtel Bulgaria accounts as a part of AR development team.
  • Focal Point for Ensemble AR (NM1, Conso and Sympatico) for Bell Canada project.
  • Involved in Impact Assessment, Detailed Design activities and Design Review meetings for Bell Canada and Mtel Projects.
  • Actively participated in System test and UAT support activities for which traveled to Mtel Site, Sofia, Bulgaria.
  • Worked for T-Mobile UK, Metro-PCS and Vodafone NL accounts as a part of AR development team.
  • Worked for Vodafone NL (Netherlands) as a part of Ensemble Billing Development team.
  • Worked for AT&T Mobility (initially known as Cingular) and Vodafone NL as a part of AR Development team.
  • Learned Amdocs Ensemble Account Receivables architecture.
  • Did coding, unit testing and Sub System testing.

Education

Bachelor of Science - Computer Engineering

N.I.E.C
Lucknow, India
02.1999 - 04.2003

GED -

La Martiniere College
Lucknow, India
04.1996 - 07.1998

High School Diploma -

City Montessori School
Lucknow, India
01.1995 - 03.1996

Skills

    Interpersonal Communication

undefined

Additional Information

· Current Immigration status : Canadian Citizen.

· Current Employer : Tata Consultancy Services, Toronto, Ontario, Canada.

· Current job title : Sr. BSA / Project Manager / Product Owner

· Preferred Job Category : Sr. Project Manager / Business Relationship Manager / Solution Architect

· Languages : English & Hindi (Both Fluent).

· Referrals : Will be provided as and when required.

Timeline

Lead Business Analyst

Tata Consultancy Services
08.2020 - Current

Project Co-Ordinator / Lead BSA

Tata Consultancy Services
06.2019 - 06.2020

Business Analyst / Business System Analyst /Solution Designer

Amdocs Canadian Managed Services Inc
01.2015 - 06.2019

Senior Support Analyst / Senior Subject Matter Expert

Amdocs Canadian Managed Services Inc
12.2011 - 12.2014

Senior Subject Matter Expert

Amdocs Development Center India Ltd
07.2006 - 11.2011

Bachelor of Science - Computer Engineering

N.I.E.C
02.1999 - 04.2003

GED -

La Martiniere College
04.1996 - 07.1998

High School Diploma -

City Montessori School
01.1995 - 03.1996

Senior Support Analyst

Rogers Communication Inc
Aashish SharmaBusiness Analysis & Project Management