MOYO ISIOYE
London,ON
Summary
Dynamic Lead Business Analyst with a proven track record at GlaxoSmithKline, excelling in Agile environments. Expert in BPMN and stakeholder engagement, I successfully reduced order-to-cash timelines by 70% while fostering cross-functional collaboration. Passionate about driving strategic improvements and delivering impactful solutions that enhance operational efficiency and client satisfaction. Seasoned Business Intelligence Analyst with background in converting complex data into actionable insights to drive decision-making processes. Skilled in analyzing trends, crafting detailed reports, and enhancing business operations through technology solutions. Demonstrated ability to work collaboratively across teams to implement improvements, leading to increased efficiency and productivity.
Overview
12
12
years of professional experience
Work History
Lead Business Analyst
JJ Owen Ltd
London, United Kingdom
03.2023 - Current
- Led strategic business analysis, leveraging organizational consultancy services, and delivering unparalleled insights to guide clients' financial and project decisions towards successful outputs and sustainable outcomes.
- Worked in an agile environment, deployed user stories, use cases and business cases and involved from the planning stage of the project lifecycle.
- Project 1: Business Improvement & Process Optimization for FCMG client with 4 UK major distributors and >400 Go Local retailers. Recommendations included integration of SAP Ariba with BAU for seamless procurement & supply chain activities.
- Project goal: To improve forecasting & O2C timeline by ~30%. Restructure key SLA for vendor contracts & budgetary allocations.
- Project Output: Successfully reduced the order-to-cash (O2C) timeline from 20 to 6 days. Renegotiated 3 contracts and 5 SLAs.
- Facilitated multiple working sessions including brainstorming to elicit project requirements with cross-functional teams (sales/sourcing, IT, finance, logistics, legal) to define project scope and objectives.
- Created impact Matrix to show optimization impact to business & developed estimates to senior leaders.
- Established project goals, MOSCOWs, developed metrics & established success baseline with Scrum Master.
- Constructed data flow diagrams, business and context diagrams to model AS-IS and TO-BE processes for GAP analysis.
- Monitored project progress, KPIs, escalated potential and actual risks, recommended mitigation plans and ensured JDIs & CAPAs were implemented.
- Led the client's team in implementing the ASMART improvement plan.
- Acted as SME in supply chain processes, monitored change related service level agreements (SLAs) with suppliers.
- Ensured that the project remained aligned with business requirements & provided training to relevant stakeholders.
- Conducted performance reviews and workshops to facilitate client satisfaction and address concerns.
- Compiled project documentation, final reports & conducted post-implementation review to assess project outcomes.
- Project 2: Change management – Project goal was to elevate company’s training services to align with international standards.
- Developed data-driven change management strategy specific to the project requirements, detailed procedure documents and defined core training processes to guide advancement to the Target Operating Model.
- Collaborated with key stakeholders to conduct a comprehensive analysis of Training Services, for elicitation purposes, comparing it with international project management certifications, including APM, PMI, and PRINCE2.
- Conducted GAP analysis of AS-IS and TO-BE states and investigated the root cause of disparities in training processes & designed a targeted communication plan explicitly addressing proposed changes.
- Supported the training managers in developing risk-based test strategy and plans, and designed test scenarios.
- Monitored adaptation to new training methodologies, identified any resistance to change & developed mitigation plans.
- Proactively addressed challenges and resistance to changes, documented them and escalated when required.
- Produced and presented a final report to senior management, highlighting the enhancements made & the benefits realized.
Senior Business Analyst
GlaxoSmithKline
, United Kingdom
02.2020 - 12.2022
- Product champion for the Software Development department, ensuring that products were delivered effectively within the Agile framework by collaborating with the whole development team.
- Conducted impact assessments, led the end-to-end business requirements phase, and delivered practical design solutions to achieve desired business outcomes.
- Developed & implemented new business change processes, systems, products, and services that delivered high operational and service performance that are reusable, adaptable, and transferable.
- Project 1: SaaS/IT platform implementation (Veeva CRM, SAP ONE ERP, Qlikview, ServiceNow): Project goal aimed to improve business operations and competitive advantage by replacing legacy systems with new IT platforms and technological innovations.
- Project outcome focused on growth, omnichannel CRM, HR processes, supply chain/order fulfillment, and SLA adherence. Awarded Outstanding rating for excellence in deployment.
- Led requirements gathering sessions, eliciting stakeholder needs and defining detailed business requirements.
- Collaborated with cross-functional teams across India & LATAM, bridging the gap between business units and IT, to ensure seamless integration and alignment with corporate objectives.
- Developed data flow and process models.
- Played a pivotal role in CRM integration efforts, facilitating the clean-up & seamless flow of customer data.
- Delivered other requirement documents like Change Requests\SRS\ Requirement Traceability Matrix.
- Championed the adoption of BA best practices, leveraging tools and methodologies to ensure the highest standards of requirements documentation, traceability, and user acceptance testing to maintain solution quality.
- Monitored post-implementation to track progress, identified potential risks, & worked closely with tech to promptly address issues & bug fixes to maintain system functionality and user satisfaction.
- Documented key steps within impacted teams.
- Acted as a key resource in shaping GSK’s IT strategy, providing insights into industry trends and emerging technologies.
- Demonstrated meticulous oversight by continuously tracking project budgetary compliance on SAP Concur.
- Project 2: Regulatory Compliance & Management Audit. Project goal was to proactively identify and mitigate top commercial risks, ensuring robust regulatory compliance within the organization.
- Project output was a comprehensive set of risk assessments, risk safeguard recommendations, and operational improvements including JDIs and CAPAs approvals.
- Interpreted and dissected complex regulatory requirements using BA techniques like Document Analysis and Requirements Analysis, ensuring comprehensive understanding by all stakeholders.
- Utilized Business Process Modeling to document existing processes, identifying gaps and inefficiencies in compliance workflows.
- Implemented Data Analysis to ensure data accuracy and integrity in compliance reporting.
- Developed GSK’s business model canvas, alongside PESTLE and SWOT analysis to systematically uncover and assess top commercial risks and threats to regulatory compliance.
- Utilized advanced risk management methodologies, including the Risk Matrix and Risk Maturity Model, to estimate, prioritize, and benchmark business risks, ensuring a data-driven approach to risk assessment and mitigation strategies.
- Presented comprehensive risk safeguard recommendations to the compliance team, leveraging modeling techniques to outline effective risk response strategies, including avoidance and mitigation, improving the compliance framework.
- Employed Lean Six Sigma and Kaizen methodologies to streamline and enhance operational efficiency, effectively restructuring 12 Service Level Agreements (SLAs) that elevated commercial operations metrics from 58% to 72%.
- Project 3: Market Analytics for Product Launch & re-launches: Created strategic GTM roadmaps from insights uncovered through data and market research from MIDAS & Sanisphere, plus VOC.
- Highlighted global best practices for possible adoption.
- Developed RTM and launch plans for 2 new products and 4 existing products relaunches by competitor analysis.
- Led diverse teams to identify potential risks in 3 product launches with a 75% uptake rate and minimal market disruption.
Business Analyst
GlaxoSmithKline
, United Kingdom
03.2018 - 01.2020
- Created Epics, User Stories, Acceptance Criteria from functional & non-functional specifications to support the development team on digital transformation projects.
- Created tailored solutions for early customer engagement, initiated continuous improvement initiatives & supported change projects.
- Maintained product literature and documentation, empowering the development team to deliver the required product solution.
- Tracked and escalated potential issues.
- Project 1: IT implementation (New Build: Dosage App)-Project goal was to develop a mobile dosage app for healthcare professionals, focusing on usability, accuracy, regulatory compliance, offline functionality & availability on App stores.
- Gathered and analyzed requirements for the app, ensuring alignment with regulatory standards and user needs.
- Utilized BPMN to create detailed process models, workflows, decision points, & data exchanges to optimize medication management as highlight AS-IS and TO-BE states.
- Collaborated with SMEs to define and manage complex medication dosing rules within the BRE integrated into the Dosage App.
- Ensured consistency and accuracy in dosage calculations and administration.
- Worked closely with UX/UI designers to translate business requirements/user stories & models into functional app features and create an intuitive user interface, resulting in a 25% reduction in user errors during dosage calculations.
- Orchestrated UAT efforts, working with healthcare professionals to validate functionality & drug regulations, achieving ~ 85% accuracy rate in dosage calculations at initial deployment.
- Oversaw the post-implementation phase, identified, and tracked bugs resolution, reducing user complaints by 20%.
- Facilitated effective communication and collaboration among developers across India, LATAM and the UK, ensuring timely delivery and alignment with project milestones.
- Ensured app met regulatory requirements for successful audits.
- Project 2: Customer redress, remediation & process optimization through digital/IT transformation (Order Intelligence Tool): The project aimed to develop a new build online tool that integrates CRM with ERP platforms, addressing customer complaints about service lag, improving sales efficiency, and reducing O2C timelines & removing multiple grants of authority levels.
- Facilitated BRE integration into the order tool to manage complex pricing rules and calculations, for consistent and accurate offer calculations based on historical sales data and product volume, improving its effectiveness.
- Modeled sales processes for clear visualization of workflows, highlighting bottlenecks and areas for improvement.
- Collaborated with stakeholders to elicit and document detailed & aligned requirements & functions for the order tool.
- Collaborated with development teams located across EMEA, LATAM and the UK, facilitating effective communication, requirements clarification, and progress tracking.
- Contributed to an agile development process that met project milestones.
- Leveraged metrics to track the tool’s impact on targets and initiated enhancements to further optimize its functionality.
Business Data Analyst
GlaxoSmithKline
, United Kingdom
01.2017 - 02.2018
- Leveraged company’s data assets to improve operations, identify opportunities for growth, and solve complex business challenges.
- Drove GDPR and local data compliance.
- Collaborated with diverse stakeholders, IT professionals, & data scientists.
- Project: SaaS/IT implementation (SalesForce, MindTickle & Axtria). Played a pivotal role in defining project requirements and nominating regional data champions.
- These enhanced data accuracy & optimized BAU integration with successfully reducing overall adoption time by two weeks.
- Received three Global awards for excellence in deployment.
- Orchestrated robust data governance initiatives including monthly data quality assessments resulting in a data accuracy improvement of 15% and a consistent data reliability rate of over 90% across multiple IT platforms.
- Worked with BI team to facilitate raw data cleaning and transforming into format suitable for analysis and use.
- Drove the adoption of user-friendly performance dashboards using PowerBI, QlikView & Sanisphere, facilitating real-time decision-making, contributing to 18% increase in operational efficiency and a 20% reduction in reporting cycle time.
- Generated reports & presentations that communicate findings and insights to business leaders and decision-makers.
- Proactively conducted retrospectives and feedback loops to fine-tune solutions, ensuring ongoing BI improvement.
First Line Leader (District manager)
GlaxoSmithKline
, United Kingdom
03.2014 - 12.2016
- Business Development: Awarded Outstanding rating for excellence in business plan development and execution.
- Leadership: Embedded a positive cultural change around the visible use of KPI/SLAs to drive performance of 15 FTE.
Education
Risk Analysis in Business Enterprises -
Bowtie XP (Wolters Kluwer)
12.2023
Bachelor of Science - Economics
Ajayi Crowther University
Nigeria10-2011
Graduate Certificate - Operations, Project, and Supply Chain Management
Fanshawe College
London, OntarioSkills
- BPMN and activity flows
- Agile software development
- Test-driven and behaviour-driven development
- Stakeholder engagement
- Requirements engineering and validation
- Competitive analysis and research
- Industry trends analysis
- Strategy formulation and value proposition mapping
- UI/UX design and prototyping
- Solution evaluation and UAT
- Application release management
- Change management strategies
- Root cause and GAP analysis
- Operations management with Lean Six Sigma
- Value stream mapping techniques
- Communication, analytical, and interpersonal skills
- Presentation and project management skills
- Problem solving and decision-making abilities
- Risk identification, estimation, and treatment strategies
- MS Office suite proficiency (Excel, Visio)
- Jira, Confluence, Figma, LucidChart, Miro, Balsamiq, Canva expertise
Timeline
Lead Business Analyst
JJ Owen Ltd
03.2023 - Current
Senior Business Analyst
GlaxoSmithKline
02.2020 - 12.2022
Business Analyst
GlaxoSmithKline
03.2018 - 01.2020
Business Data Analyst
GlaxoSmithKline
01.2017 - 02.2018
First Line Leader (District manager)
GlaxoSmithKline
03.2014 - 12.2016
Risk Analysis in Business Enterprises -
Bowtie XP (Wolters Kluwer)
Bachelor of Science - Economics
Ajayi Crowther University
Graduate Certificate - Operations, Project, and Supply Chain Management
Fanshawe College