Aashi Verma
Brampton,ON
Summary
Driven professional with a proven track record at Bnc & Co, enhancing office efficiency and customer satisfaction through expert administrative support and meticulous attention to detail. Excelled in systems management and customer relations, significantly boosting team productivity. Demonstrates exceptional teamwork and collaboration skills, ensuring seamless operations and positive client interactions.
Overview
8
8
years of professional experience
Work History
Real Estate Assistant, Office Administrator
Bnc & Co
05.2023 - 08.2024
- Maintained efficient office operations by handling errands and administrative functions.
- Understanding of TRREB MLS, filling and managing different MLS forms and listings, share, email, print listings, create and use templates, create and save custom clauses, print and email forms for digital signatures, edit and delete saved forms and transactions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Coordinated appointments to show marketed properties.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
- Boosted team productivity with effective calendar management for appointments, showings, closings, and meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Microsoft office proficiency.
- Customers services and social media assistance.
Office Administrator
Bright World Infotech
05.2016 - 03.2021
- Maintained electronic and paper filing systems for easy retrieval of information.
- Customers services.
- Handling emails and multiple calls at a time.
- Office administration support.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Education
Master Of Arts - English Literature
Chaudhry Charan University
Meerut2015
Skills
- Customer Service
- Teamwork and Collaboration
- Administrative Support
- Multitasking and Organization
- Flexible Schedule
- Systems Management
- Language Fluency
- Phone and Email Etiquette
- Office Equipment Operation
- Customer relations and communications
- Meeting Arrangements
- Social Media Updating
- Scheduling
- Calendar Management
Languages
English, Hindi and Punjabi
Full Professional
Timeline
Real Estate Assistant, Office Administrator
Bnc & Co
05.2023 - 08.2024
Office Administrator
Bright World Infotech
05.2016 - 03.2021
Master Of Arts - English Literature
Chaudhry Charan University