Aashana Bhandari
Assistant Manager
Cambridge,ON
Summary
Proactive manager with over 7 years of experience in various industries. I bring experience in training and development, retail and marketing with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sally Beauty Holdings Inc.
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased the store's Unit per transaction from 3.12 to 3.41 within one month, overall increasing the profit margin.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Reviewed sales and gross profit report to assess company efficiency.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Keyholder Manager
MAC Cosmetics
04.2023 - 06.2024
- Mentored junior employees by sharing knowledge about best practices in retail management.
- Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
- Won 12 out of 15 sales competitions in December 2023.
- Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Collaborated with regional managers to develop localized marketing strategies that drove foot traffic and revenue growth.
Lead Beauty Advisor
Shoppers Drug Mart
01.2023 - 11.2023
- Mentored junior beauty advisors, leading to improved team performance and greater staff retention.
- Contributed to long-term business planning efforts by offering insights from front-line retail experience combined with industry trend analysis.
- Streamlined appointment scheduling process for better time management and increased client bookings.
- Maintained accurate inventory records, ensuring timely reordering of high-demand products to avoid stockouts.
- Arranged merchandise to present visually appealing displays and attract clientele.
Training Manager
Wipro Technologies
04.2020 - 12.2022
- Delivered training on US Medical and health benefits, defined contributions and defined benefits.
- Got promoted from Training coach to manager within 6 months of joining.
- Conducted classroom observation and teach back sessions for new Trainers and mentored them.
- Created and maintained training schedules, learner status reports, attendance, assessments and results.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Senior Process Trainer
Concentrix
09.2017 - 03.2020
- Evaluated and improved existing training materials to ensure accuracy, relevance, and effectiveness.
- Collaborated with cross-functional teams to identify areas of improvement in existing processes and develop tailored training solutions.
- Delivered engaging presentations and training sessions, adapting content to suit the learning styles of diverse audiences.
- Efficiently increased throughputs, first time pass of new hire batches For GAP Inc customer service.
- Delivered robust training courses via classroom and e-learning programs.
- Created unique materials to support training programs.
- Trained and mentored 30 new personnel hired to fulfill various roles in each batch.
Education
Post-Baccaleurate Diploma - Marketing Management - Marketing Communications
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2024
Bachelor of Arts - Arts
Himalayan Garhwal University
Pauri Garhwal, Uttarakhand05.2021
Skills
Operations Management
Customer Relationship Management (CRM)
Staff Training and Development
Project management abilities
Workload Management
Strategic Planning
Staff Management
Performance reviewing
Marketing knowledge
Public Speaking
Training and Delivery
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Urdu
Professional Working
Software
Salesforce
Avaya
CRM
Cisco
Certification
Introduction to Relational database and SQL
Writing, Singing, Running.
I like to spend my leisure in enriching activities that soothe my soul.
Timeline
Assistant Manager
Sally Beauty Holdings Inc.
06.2024 - Current
Introduction to Relational database and SQL
05-2024
Keyholder Manager
MAC Cosmetics
04.2023 - 06.2024
Lead Beauty Advisor
Shoppers Drug Mart
01.2023 - 11.2023
Training Manager
Wipro Technologies
04.2020 - 12.2022
Senior Process Trainer
Concentrix
09.2017 - 03.2020
Post-Baccaleurate Diploma - Marketing Management - Marketing Communications
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - Arts
Himalayan Garhwal University