AARZOO AARZOO
Customer Service Representative
Brampton,ON
Summary
Experienced Customer Service Representative with a background in accounting. Certified in Investment Funds in Canada (IFIC) from Canadian Securities Institute. Skilled in delivering exceptional client support and resolving inquiries efficiently. Strong multitasking, problem-solving, and communication abilities. Committed to delivering prompt, personalized service for customer satisfaction and efficient financial operations.
Overview
1
1
Certification
3
3
Languages
Work History
Customer Support Representative with Accounts Receivable Coordinator
Net Freight System Inc.
5 2023 - 12.2023
- Handled customer inquiries related to accounting issues, including billing discrepancies, payment inquiries, and account adjustments
- Implemented forward-thinking strategies to maintain customer satisfaction by addressing needs and resolving concerns
- Demonstrated active listening skills, promptly addressing concerns and escalating significant issues to supervisors
- Utilized predetermined protocols to provide each customer with a courteous, polite, and professional greeting
- Recognized as the top-performing Customer Service Representative among a team of 20 peers, receiving an award for excellence in customer service
- Resolved customer concerns and complaints related to accounting matters with professionalism and empathy.
Billing and Accounts Receivable Coordinator
Atlantic Xpress
02.2023 - 03.2023
- Prepared invoices for customers and tracked payments to ensure accuracy
- Reconciled payments received with outstanding accounts receivable balances to ensure accuracy and completeness
- Following up with customers on overdue payments, sending reminders, and initiating collections processes as necessary
- Resolved billing discrepancies or disputes by communicating with customers, sales teams, and other relevant stakeholders
- Assisted with month-end and year-end closing procedures related to accounts receivable, including preparing reconciliation reports and journal entries.
Education
Human Resource Management -
Canadore College
Brampton, ONBusiness Management - undefined
Canadore College
Brampton, ONSkills
Relationship Building
undefinedCertification
Investment Funds in Canada Certification, IFIC
References
References available upon request.
Timeline
Investment Funds in Canada Certification, IFIC
04-2024
Billing and Accounts Receivable Coordinator
Atlantic Xpress
02.2023 - 03.2023
Customer Support Representative with Accounts Receivable Coordinator
Net Freight System Inc.
5 2023 - 12.2023
Human Resource Management -
Canadore College
Business Management - undefined
Canadore College
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