Jenny Lazo
Burnaby,BC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Dental Treatment Coordinator/Accounts Receivable Coordinator
W Dental
01.2017 - Current
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed dental insurance claims and payments.
- Prepared insurance pre-determination forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Prepared bills receivable, invoices, and bank deposits.
- Conducted regular audits of customer accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Provided excellent customer service to create positive experiences and build patient trust.
- Reconciled daily AR ledger and verified proper posting.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
Dental Receptionist
Lougheed Laser Dental
08.2015 - 07.2016
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls..
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Understood dental terminology and insurance breakdowns
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Processed insurance claims and payments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Chair Side Assistant/Dental Office Receptionist
Sapperton Dental
04.2013 - 07.2015
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted in chair-side dental procedures by filling
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sterilized rooms and prepped equipment and instruments procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Staged tray for procedures by arranging dental instruments and equipment.
Education
Post-Degree Certificate - Dental Receptionist Coordinator
CDI College
Surrey, BC01.2015
Skills
- Relationship Building
- Payment Processing
- Critical Thinking
- Insurance Billing
- Accounts Receivable
- Adaptable and Flexible
- Time Management
- Insurance Authorizations
- Cash Handling
- Excellent multitasking capability
- Spanish Fluency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Treatment Coordinator/Accounts Receivable Coordinator
W Dental
01.2017 - Current
Dental Receptionist
Lougheed Laser Dental
08.2015 - 07.2016
Chair Side Assistant/Dental Office Receptionist
Sapperton Dental
04.2013 - 07.2015
Post-Degree Certificate - Dental Receptionist Coordinator
CDI College
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