AARUSHI MANOCHA
Thunder Bay,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City of Toronto
01.2019 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered phone calls, emails, and providing front counter assistance to residents.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
Customer Service Representative(Part Time)
City of Vaughan
12.2020 - 12.2023
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Responded to public inquiries to provide information about programs and facilities.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Assisted in organizing special events, resulting in increased community engagement.
Education
Event Management(part Time)
Centennial College of Applied Arts And Technology
Scarborough, ON08.2025
Skills
- Critical Thinking
- Active Listening
- Computer Proficiency
- Conflict Resolution
- Microsoft office
- Customer Service
Certification
- Customer Service Representative
- MS Office
- Standard First Aid CPR/AED level CPR-C & HCP
- Site Inspection Management
- Workers Health and Safety
- Guest Service Fundamentals
- Advanced Hotel Sales
- Communications certificate
- Social Media Marketing Certificate
Languages
English
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative(Part Time)
City of Vaughan
12.2020 - 12.2023
Customer Service Representative
City of Toronto
01.2019 - 04.2024
Event Management(part Time)
Centennial College of Applied Arts And Technology
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