Aarti Airee
Surrey,Canada
Summary
Experienced Customer Service Supervisor with over 3 years in the retail industry, known for excellent problem-solving, team leadership, and customer relations skills. Proven track record of achieving high customer satisfaction scores and meeting performance metrics. Adept at resolving escalated issues, training team members, and streamlining customer service processes to enhance efficiency and client experience.
Overview
4
4
years of professional experience
Work History
FRONT STORE SUPERVISO
Shoppers Drug Mart
08.2022 - Current
- Supervise team of 15 employees in daily store operations, including inventory management, merchandising, and customer service, ensuring alignment with company standards.
- Achieved 90% increase in customer satisfaction scores by implementing staff training on effective communication and conflict resolution techniques.
- Handle escalated customer issues with professionalism, maintaining high standards of service and loyalty.
- Lead inventory counts and manage stock replenishment, maintaining optimal levels of key items and reducing stockouts by 15%.
- Prepared financial and productivity reports, handled cash transactions, reconciled daily sales, and ensured accuracy, reducing cash discrepancies by 60%.
SECURITY OFFICER
Blackbird Security
05.2021 - 08.2022
- De-escalated problematic customer concerns by 40%, maintaining calm, friendly environment.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
BBA - Supply Chain Management
Yorkville University
New Westminster, BC12.2022
Skills
- Customer Service Management
- Creative Problem Solving
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Microsoft Office-365
- Powerpoint
- Efficient and Detail-Oriented
- MS-Excel
Courseprojects
The Supply Chain Game, Yorkville University, 2022, Managed and oversaw the entire supply chain process (purchasing, data analyzing, inventory management, warehousing, and logistics) while expanding and competing with other teams.
Timeline
FRONT STORE SUPERVISO
Shoppers Drug Mart
08.2022 - Current
SECURITY OFFICER
Blackbird Security
05.2021 - 08.2022
BBA - Supply Chain Management
Yorkville University
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