Aaron Salema
Mississauga,Canada
Summary
Dynamic Client Experience Specialist with over 10 years of experience supporting clients in British Columbia, Calgary, and Ontario. Proven ability to manage high-volume accounts, coordinate slab orders, and optimize logistics processes to enhance operational efficiency. Proficient in leveraging tools such as Excel, Oracle, and Power BI for effective forecasting and reporting while delivering personalized service that cultivates client loyalty and satisfaction. Strong background in client relations, conflict resolution, and relationship management ensures consistently positive interactions and long-term retention.
Overview
11
11
years of professional experience
Work History
Client Experience Specialist
Caesarstone Canada
01.2022 - Current
- Cultivated strong relationships with 150+ clients, prioritizing satisfaction and retention through proactive account management strategies.
- Oversaw logistics operations for slab orders, ensuring efficient delivery, pickup, and return processes across multiple regions. Led initiatives to streamline operations and enhance service quality. Collaborated with teams to optimize supply chain performance.
- Conducted weekly meetings to analyze sales demand and forecast projections for strategic planning.
- Employed Excel, Oracle, and Power BI for data analysis and predictive forecasting to enhance decision-making processes.
- Coordinated efforts with sales and operations to identify and implement efficiency improvements.
Photo/Video Editor & Website Manager
Air Unlimited Corp
01.2020 - 01.2023
- Conducted analysis of performance metrics and presented actionable insights on a weekly basis to enhance operational effectiveness.
- Redesigned website interface to optimize user interaction and boost conversion effectiveness.
- Oversaw management of digital assets while facilitating team meetings to enhance collaboration.
Tech Sales Specialist & Department Senior
Best Buy Canada
01.2015 - 01.2022
- Executed high-volume sales strategies to enhance customer satisfaction and loyalty.
- Coordinated installations and shipments to ensure timely delivery and successful project completion.
- Accelerated sales growth within the department to enhance overall performance and foster team development.
Education
Electro-Mechanical Engineering Diploma - Engineering
Humber College
205 Humber College Blvd, Etobicoke, ON M9W 5L704-2022
Skills
- Client Management (150 accounts)
- Order & Logistics Coordination
- Sales Forecasting
- Data Analysis (Excel, Power BI, Oracle)
- Cross-Regional Operations
- Problem Solving Relationship Building
- Excel Power BI Oracle Business Applications SolidWorks Fusion 360 Adobe Suite
- Exceptional communication
- CRM software expertise
Accomplishments
- Streamlined warehouse scheduling processes, improving delivery efficiency and contributing to increased sales
- Developed Excel-based tools to track and generate potential sales opportunities, supporting more accurate forecasting and improved performance metrics
- Collaborated with team of 10+ in the development of new online B2B ordering system.
Timeline
Client Experience Specialist
Caesarstone Canada
01.2022 - Current
Photo/Video Editor & Website Manager
Air Unlimited Corp
01.2020 - 01.2023
Tech Sales Specialist & Department Senior
Best Buy Canada
01.2015 - 01.2022
Electro-Mechanical Engineering Diploma - Engineering
Humber College