Vito Leone
Toronto | Linkedin.com/in/vitoleonev
Summary
Client Experience and Relationship Strategy Professional
Ultra-Luxury Retail | High-Net-Worth Clienteling
Client Experience & Relationship Strategy professional with 7+ years of experience in ultra-luxury retail environments, managing high-value client portfolios and driving sustained revenue growth through consultative engagement. Proven track record of exceeding sales targets, strengthening client loyalty, and delivering personalized experiences aligned with brand heritage. Known for discretion, strategic thinking, and building long-term relationships in high-expectation settings.
Overview
8
8
years of professional experience
Work History
Client Experience Specialist
Hermès
05.2024 - Current
- Managed a portfolio of 150+ active high-value clients, driving repeat business and long-term loyalty through consultative, relationship-led engagement.
- Consistently achieved revenue targets of $300K–$400K by aligning client needs with tailored solutions, and proactive relationship management.
- Maintained detailed CRM records to support targeted clienteling, retention, and personalized follow-up.
- Trained and onboarded new team members on client engagement best practices, contributing to a high-performing team culture.
- Served as a brand ambassador, translating heritage, craftsmanship, and value into emotionally driven purchase decisions.
- Partnered cross-functionally with operations, visual merchandising, and management to enhance the in-store client experience.
Expert Sales Specialist
Louis Vuitton
Toronto, ON
06.2021 - 05.2024
- Built and managed a client book of 100+ clients, generating consistent repeat business.
- Achieved monthly sales targets of $250K–$300K through consultative selling and proactive client outreach.
- Executed 75+ outbound client communications weekly, resulting in a 40% increase in personal sales.
- Delivered high-touch service while managing client expectations in a fast-paced luxury environment.
- Trained new hires on product knowledge, cross-selling strategies, and client service standards.
Sales Associate
Burberry
Toronto, ON
12.2019 - 06.2021
- Led point-of-sale opening and closing procedures while servicing personal clientele and VIP clients.
- Styled full looks and introduced new merchandise to drive cross-category sales.
- Achieved monthly sales targets ranging from $50K–$120K.
- Planned and executed personalized VIP shopping appointments, generating repeat business.
- Supported events and VIP initiatives, contributing to elevated brand experiences.
Sales Associate
Holt Renfrew
Toronto, ON
10.2017 - 06.2019
- Achieved annual sales of $700K through a strong personal network of repeat clientele.
- Built and maintained a client book of 50+ active clients.
- Followed up post-purchase to assess satisfaction and identify ongoing needs.
- Served as a product and policy resource for clients and colleagues.
Education
Fashion Diploma - Fashion Arts
Humber College
Certificate - User Experience Design
BrainStation
Certificate - User Interface Design
BrainStation
Certificate - Retail Buying
George Brown College
Skills
Core Competencies
- Client relationship management
- Client retention and loyalty
- Customer experience strategy
- Consultative Selling
- Account & Portfolio Management
- Revenue Growth & Sales Strategy
Tools
- CRM systems
- Microsoft Excel
- Google Workspace
Languages
- English & Italian (Bilingual)
Interests
Mentoring emerging professionals • Travel & cultural exploration • Creative storytelling
References
References available upon request.
Timeline
Client Experience Specialist
Hermès
05.2024 - Current
Expert Sales Specialist
Louis Vuitton
06.2021 - 05.2024
Sales Associate
Burberry
12.2019 - 06.2021
Sales Associate
Holt Renfrew
10.2017 - 06.2019
Fashion Diploma - Fashion Arts
Humber College
Certificate - User Experience Design
BrainStation
Certificate - User Interface Design
BrainStation
Certificate - Retail Buying
George Brown College