Proven Sales Manager at Janzen's Paint & Decorating Inc, adept in fostering strong customer relationships and driving sales through strategic account management. Excels in professional communication and analytical problem-solving, ensuring high customer satisfaction and loyalty. Achieved significant product sales growth by leveraging meticulous attention to detail and adaptability.
Overview
13
13
years of professional experience
Work History
Sales Manager
Janzen's Paint & Decorating Inc
03.2020 - Current
Increasing and promoting new product sales efficiently by demonstrating specialized product knowledge ensuring the customer satisfaction.
Handling large customer accounts and provided advice on product inquiries, creating quotes and ensuring product availability based upon inventory levels.
Managing key accounts with relationship building, and resolving problems, resulting in increased customer loyalty and repeat business.
Overcoming objections from potential customers by addressing concerns effectively and offering customized solutions based on their unique needs.
Providing ongoing training and mentorship for staff, ensuring staff are equipped and knowledgeable to identify customer needs and inquiries and delivering a high level of professionalism.
Sales Clerk
Nova Scotia Liquor Commission
10.2018 - 03.2020
Collaborated with team members to achieve store sales target benchmarks and improve overall store performance.
Boosted sales by effectively promoting products and engaging with customers.
Maintained a clean, organized sales floor to promote a satisfactory shopping experience for customers.
Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
Client Advisor
Royal Bank of Canada
08.2018 - 03.2020
Maintained in-depth product knowledge and promoted tailored product recommendations to enhance customer satisfaction by directing them to Financial, Banking or Mortgage Specialists.
Developed strong rapport with customers through active listening and empathetic understanding of their goals and questions.
Improved customer loyalty by providing exceptional advisory services and resolving issues promptly.
Managed sensitive client information with utmost confidentiality, building trust and loyalty.
Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
Maintained weekly cash inventory levels in branch by adhering to ordering and shipping procedures with a high level of attention to detail.
Sales Representative
Janzen's Paint & Decorating Inc
06.2012 - 08.2018
Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Conducted product demonstrations to educate customers on features, benefits and fitting customer needs,
Fostered a collaborative environment, sharing best practices among sales team.
Increased sales revenue by identifying and targeting large accounts.
Education
High School Diploma -
Garden Valley Collegiate
Winkler
06-2012
Skills
Demonstrated professional communication skills (written and verbal)
Meticulous attention to detail
Analytical problem solver
High level of adaptability
Efficient time management skills
Critical thinking skills
Resolution-oriented mindset
Strong customer relationship management
Ability to work well independently as well as in a team environment
Timeline
Sales Manager
Janzen's Paint & Decorating Inc
03.2020 - Current
Sales Clerk
Nova Scotia Liquor Commission
10.2018 - 03.2020
Client Advisor
Royal Bank of Canada
08.2018 - 03.2020
Sales Representative
Janzen's Paint & Decorating Inc
06.2012 - 08.2018
High School Diploma -
Garden Valley Collegiate
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