Aaron Alleyn
Edmonton
Summary
Accomplished IT Support Specialist with a proven track record at Abraham Demolition, adept at resolving technical issues and enhancing IT systems. Leveraged technical troubleshooting and collaboration skills to boost user satisfaction by 30%. Expert in software installation and user training, ensuring seamless operations and improved staff competency.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
Abraham Demolition
02.2016 - 06.2020
- Provided technical support to end-users, resolving hardware and software issues efficiently.
- Collaborated with cross-functional teams to enhance IT systems and processes for improved performance.
- Managed ticketing system to prioritize and track user requests, ensuring timely resolution of IT issues.
- Conducted training sessions for staff on new technologies, improving overall user competency and satisfaction.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
Education
TSP - It Support
British Columbia Institute of Technology
Burnaby01-2016
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Issue troubleshooting
- User support
- Technical issues analysis
Languages
English
Native or Bilingual
Timeline
IT Support Specialist
Abraham Demolition
02.2016 - 06.2020
TSP - It Support
British Columbia Institute of Technology