AARATHY RADHA
Thunder Bay,Canada
Summary
Dynamic and detail-oriented HR professional with experience in recruitment, employee relations, and customer service. Passionate about fostering a supportive and inclusive workplace culture. Proven ability to enhance organizational effectiveness through strong communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Team Member
Tim Hortons
06.2024 - Current
- Deliver streamlined customer service in a fast-paced environment, contributing to team success and customer satisfaction
- Assist in training new employees on operational procedures and customer service best practices
- Collaborate with team members to manage inventory and maintain a clean and organized workspace
HR Executive cum Instructor
IATS Aviation College
06.2023 - 04.2024
- Managed recruitment processes, including job postings, candidate screenings, and scheduling interviews
- Coordinated onboarding programs, ensuring new hires were well-informed about institution’s policies and culture
- Developed and delivered training programs to enhance staff competencies in various operational areas
- Served as a liaison among the chairman, administrator, supporting staff and students
- Provide assistance in preparing lesson plans and timetables
- Taught English and HR subjects
Freelance English Tutor
08.2018 - 05.2023
- Provided personalized tutoring in English language skills, helping students achieve their academic goals
- Developed tailored lesson plans based on individual student needs and learning styles
- Utilized effective communication and problem-solving techniques to foster a positive learning environment
Customer Relation Executive
IBYTA
12.2022 - 03.2023
- Maintained accurate customer records
- Assisted in operational tasks and collaborated with team members to improve service delivery processes
- Gathered and analysed customer feedback to improve services and customer satisfaction
Education
Post-Graduation Diploma - Human Resource Management
Confederation College
Thunder Bay, ON12.2024
Master of Tourism and Travel Management -
Mar Ivanios College
Nalanchira, Trivandrum09.2022
Bachelor of Arts - English Language and Literature
Mar Ivanios College
Nalanchira, Trivandrum08.2020
Skills
- Strong Communication Skills
- Team Management
- Leadership and Training
- Customer Relationship Management
- Problem Solving and Critical Thinking
- Familiarity with ADP Software
- Excellent Organizational Skills
Languages
English
Hindi
Malayalam
References
Available upon request.
Timeline
Team Member
Tim Hortons
06.2024 - Current
HR Executive cum Instructor
IATS Aviation College
06.2023 - 04.2024
Customer Relation Executive
IBYTA
12.2022 - 03.2023
Freelance English Tutor
08.2018 - 05.2023
Post-Graduation Diploma - Human Resource Management
Confederation College
Master of Tourism and Travel Management -
Mar Ivanios College
Bachelor of Arts - English Language and Literature
Mar Ivanios College