AANUOLUWAPO ADELAKUN
Kitchener,ON
Summary
Efficient customer service professional with 5+ years of experience in call centers and hospitality service. Adept at handling 50+ calls daily while consistently resolving client issues smoothly and quickly. Fluent in English and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit the organization in customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution and possess a positive attitude. Aiming to use proven skills to fill the managerial role in the company effectively.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
HOR Integrated Cargo
04.2023 - Current
- Engaged in open communication with customers, resolving 50+ inquiries daily with a satisfaction rate of 95%
- Conducted virtual meetings using Zoom, enhancing client understanding and relationship building
- Mitigated account-level risks by implementing proactive measures, reducing potential losses by 10%
- Assisted in opening and managing new accounts, contributing to a 30% increase in client base
- Prioritized customer portfolios, ensuring personalized attention and effective account management.
Customer Care Representative
PZ CUSSONS
10.2021 - 03.2023
- Built trust and rapport with client accounts by adopting open and transparent communication methods
- Scheduled and attended virtual meetings using various platforms, facilitating discussions with 50+ clients monthly
- Identified upselling opportunities, contributing to a 25% increase in revenue from existing accounts
- Aligned product roadmaps with customer needs, ensuring client satisfaction and timely renewals
- Presented diverse benefit programs to families, resulting in the enrollment of 100+ new clients.
Team Lead, Customer Service Administration
GUINNESS PLC
09.2017 - 09.2021
- Spearheaded a team of 15 customer care specialists, ensuring seamless operations and maintaining client satisfaction
- Implemented interactive communication strategies, resulting in a 20% increase in customer retention
- Conducted regular virtual meetings via Zoom, enhancing team collaboration and efficiency
- Identified and mitigated account-level risks, reducing potential losses by 15% through proactive measures
- Prioritized customer portfolios, providing tailored solutions and personalized support to key accounts.
Education
Bachelor of Technology - Agricultural Engineering
Ladoke Akintola University of Technology
Nigeria12.2015
Skills
- Microsoft Office 365
- Client Relations
- Sales Closing
- Benefits Administration
- Highly Analytical
- Google Workspace
- Customer Service
- Problem solving
- Time Management
- CRM Platforms
- Negotiation
- Excellent Communication
- Quality Control
- Self-Motivated
- Data Entry and Bookkeeping
- Reconciliation
- Meets constant deadlines
Volunteer Experience
Client Service Administrator, Salvation Army
References
Available upon request
Languages
English
Full Professional
Timeline
Customer Care Specialist
HOR Integrated Cargo
04.2023 - Current
Customer Care Representative
PZ CUSSONS
10.2021 - 03.2023
Team Lead, Customer Service Administration
GUINNESS PLC
09.2017 - 09.2021
Bachelor of Technology - Agricultural Engineering
Ladoke Akintola University of Technology
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