AAMIR NAJM
Toronto,ON
Summary
Computer Science Engineer & Regional IT Field Specialist with 8 years of elite technical experience. Specialized in the deployment, reactive maintenance, and lifecycle management of mission-critical hardware for global brands. A "Full-Stack" Field Technician who combines a B.E. in Computer Science with deep physical infrastructure expertise. Proven track record in managing New Site Openings (NSO) and Tier 1 & 2 support for multi-unit restaurant and retail environments.
Overview
8
8
years of professional experience
Work History
LEAD FIELD SYSTEMS TECHNICIAN (SENIOR CONTRACTOR)
FieldNation
Toronto, Canada
09.2022 - Current
- Led high-priority technical dispatch and infrastructure projects across the GTA and Ontario.
- Multi-Unit Restaurant Strategy: Direct technical lead for Jollibee and Pizza Nova locations. Manage end-to-end troubleshooting of POS terminals, display TVs, and thermal printers, ensuring zero downtime during peak service hours.
- Oversaw the regional overhaul of communication infrastructure, decommissioning legacy analog systems and installing over 500 Cisco VoIP phones across refinery and office environments.
- Mission-Critical Data Centers (SAP-DCM): Commissioned servers and storage arrays within highly regulated environments. Performed hardware replacements and responded to outages with rapid RCA, maintaining 100% compliance with ISO/SOC security standards.
- Retail Systems Modernization (Whole Foods): Directed the upgrade of Point-of-Sale registers and receipt printer infrastructure, ensuring seamless transaction flow and hardware reliability.
- Infrastructure & Logistics: Expertly utilize Scissor Lifts and Zoom Booms to manage high-ceiling installations of Access Points, Wi-Fi arrays, and cabling in warehouses and flagship retail stores.
APPLIANCE & SYSTEMS INTEGRATION SPECIALIST
The Brick & Leon's
Toronto, Canada
01.2024 - Current
- On-Site Technical Solutions: Manage the installation and electrical/mechanical repair of high-end entertainment systems and smart home appliances.
- Customer Empathy & Branding: Serve as the final point of contact for high-value clients, resolving complex on-site hardware challenges with a focus on empathy and professional satisfaction.
- Independent Operations: Maintain a full mobile toolkit and a 'figure-it-out' mindset, consistently resolving unexpected site-specific obstacles without external supervision.
IT SERVICE DESK ANALYST (GLOBAL OPERATIONS)
Amazon Development Center
India
01.2018 - 01.2021
- Provided Tier 1 & 2 remote technical support for the Amazon digital and hardware ecosystem, including Alexa/IoT devices, FireTV, and Prime infrastructure.
- Managed the full lifecycle of technical "Trouble Tickets" via SharePoint and proprietary CRM tools, ensuring high-priority issues were resolved within strict SLA timelines.
- Acted as the bridge between end-users and internal IT engineering teams to resolve advanced software bugs and hardware failures.
- Coached and upskilled team members on "Customer-Centric" troubleshooting methodologies for resolving high-complexity technical escalations.
Education
Post Graduate Diploma - Cloud Computing & Architecture
Seneca College
Toronto01-2022
Post Graduate Diploma - Computer Networking
Algoma University
Sault Ste. Marie01-2021
Bachelor of Engineering (Honours) - Computer Science
Sagar Institute of Science And Technology
India01-2018
Licenses And Mobility
- Ontario G-Class License, Full mobility for regional travel and on-site visits.
- Licensed Operator, Scissor Lift, Zoom Boom, Articulating Boom, Vertical Mast.
- Expert-level knowledge of CCNA, A+, and ITIL protocols.
Timeline
APPLIANCE & SYSTEMS INTEGRATION SPECIALIST
The Brick & Leon's
01.2024 - Current
LEAD FIELD SYSTEMS TECHNICIAN (SENIOR CONTRACTOR)
FieldNation
09.2022 - Current
IT SERVICE DESK ANALYST (GLOBAL OPERATIONS)
Amazon Development Center
01.2018 - 01.2021
Post Graduate Diploma - Cloud Computing & Architecture
Seneca College
Post Graduate Diploma - Computer Networking
Algoma University
Bachelor of Engineering (Honours) - Computer Science
Sagar Institute of Science And Technology