AAINA VERMA
Mississauga,Canada
Summary
Experienced hospitality professional with a proven track record in maintaining cleanliness and order in guest rooms. Committed to delivering high-quality service and ensuring utmost customer satisfaction through meticulous attention to detail. Reliable team collaborator dedicated to achieving results and adapting seamlessly to changing needs. Highly organized with exceptional time management skills highly valued by employers in the industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Server and Bar tender
Hilton Hotel Tapestry Collection Bloom Hotel
10.2024 - Current
- As a server in the busiest Hilton hotel, I serve a wide range of Corporate as well as Leisure guests
- Duties included:
- Opening and closing the restaurants while handling cash and P.O.S
- Making Mocktails and Cocktails for guests
- Arrangement for Banquet Parties for different occasions
Nations Fresh food
04.2024 - 10.2024
- As a quick service restaurant, I used to prepare meals for guests such as:
- Making meal for Guests such as Burgers, Pizza, and fries
- Handling Salad station of 15-16 salads daily
- Ensuring cleanliness throughout the station
Front and Back of the House (Internship)
Big Smoke Burger
01.2024 - 04.2024
- Company Overview: The Quick Service restaurant is situated in the center of Downtown Toronto and is used by locals, tourists, businesspeople, game players, and law enforcement for takeout and meals
- Closing and opening the restaurant while handling Guests complaints and concerns
- Handling Dressing station of Burger and hotdogs alone
- Using P.O.S and ensuring overall inventory
- The Quick Service restaurant is situated in the center of Downtown Toronto and is used by locals, tourists, businesspeople, game players, and law enforcement for takeout and meals
The Humber Room
Humber Institute of Technology & Advanced Learning
01.2023 - 04.2023
- In this 120-seat student-run restaurant, I play several positions while learning fine dining standards
- Students, educators, top officials, and local business leaders were among the visitors who served
- The responsibilities included in this are:
- As Manager of the Day, I lead a team of 15
- Training new team members as well as solving guest questions and concerns
- Seat and serve guests also serving alcoholic and non-alcoholic beverages
Receptionist
Cosmetic 10 - Dr. Mukesh Singh
03.2021 - 03.2022
- Company Overview: It was a walk-in clinic located in Ludhiana, Punjab, India where businesspeople, travelers, and local people visit for their regular checkups and in case of emergency
- Handling cash and keeping records of card transactions and making appointments
- Keep a record of patients and their medical history and plan the schedule for the Doctor
- It was a walk-in clinic located in Ludhiana, Punjab, India where businesspeople, travelers, and local people visit for their regular checkups and in case of emergency
Education
Hotel & Restaurant Operations Management Program -
Humber Institute of Technology & Advanced Learning
Toronto, ON04.2024
The Humber Room -
Humber Institute of Technology & Advanced Learning
Toronto, ON04.2023
Skills
- Customer satisfaction
- Guest service
- Menu recommendations
- POS system operation
- Cash handling
- Allergy awareness
- Suggestive selling
- Safe food handling
- Alcohol service
- Banquet coordination
Certification
- Smart Serve
- Interacting with guests (Typsy)
- Guest Service Experience (Typsy)
- Front office Certificate (Typsy)
- Completion of Microsoft Word Essential Training Certificate
- Won certificates of NCC (National Cadets Corps) A&B
- Fundamentals of Hotel Revenue Management (Typsy)
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Restaurant Server and Bar tender
Hilton Hotel Tapestry Collection Bloom Hotel
10.2024 - Current
Nations Fresh food
04.2024 - 10.2024
Front and Back of the House (Internship)
Big Smoke Burger
01.2024 - 04.2024
The Humber Room
Humber Institute of Technology & Advanced Learning
01.2023 - 04.2023
Receptionist
Cosmetic 10 - Dr. Mukesh Singh
03.2021 - 03.2022
The Humber Room -
Humber Institute of Technology & Advanced Learning
- Smart Serve
- Interacting with guests (Typsy)
- Guest Service Experience (Typsy)
- Front office Certificate (Typsy)
- Completion of Microsoft Word Essential Training Certificate
- Won certificates of NCC (National Cadets Corps) A&B
- Fundamentals of Hotel Revenue Management (Typsy)
Hotel & Restaurant Operations Management Program -
Humber Institute of Technology & Advanced Learning
Similar Profiles
Yesenia GamizYesenia Gamiz
Night Auditor at Lorenzo Hotel by Hilton Tapestry CollectionNight Auditor at Lorenzo Hotel by Hilton Tapestry Collection
Ricardo SmikleRicardo Smikle
Head Bartender at ROK Hotel Kingston Tapestry Collection by HiltonHead Bartender at ROK Hotel Kingston Tapestry Collection by Hilton
ORNELLA GIBOREORNELLA GIBORE
Housekeeper at ROK Hotel Kingston, Tapestry Collection By HiltonHousekeeper at ROK Hotel Kingston, Tapestry Collection By Hilton