Elizabeth DeLullo
Hamilton,ON
Summary
Proactive and results-oriented professional with extensive experience in healthcare and optometry settings, including positions at One Vascular Imaging and Dr. Nardone's office. Excelled in overseeing patient documentation and maintaining strong client relations, leading to a significant increase in patient satisfaction. Known for quick adaptation to new situations and consistently improving operational efficiency.
Overview
14
14
years of professional experience
Work History
Medical Office Administrator
One Vascular Imaging
09.2023 - 11.2024
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Reviewed and sent medical records to other physicians upon request.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Pulled charts and prepared for nurse and doctor assessment.
Optometric Assistant
Dr Jerry Nardone and Associates
04.2011 - 09.2023
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
Education
Diploma - Medical Office Administrator
Everest
Hamilton, ONSkills
- Client Appointment Coordination
- Timely Follow-Up Communications
- Patient Documentation Oversight
- Chart Maintenance
- Registration Process Oversight
- Client Relations
- Clear Verbal Communication
- Quick to Adjust to New Situations
Languages
English
Timeline
Medical Office Administrator
One Vascular Imaging
09.2023 - 11.2024
Optometric Assistant
Dr Jerry Nardone and Associates
04.2011 - 09.2023
Diploma - Medical Office Administrator
Everest