Zubair Muhammad
Barrie
Summary
7+ combined years of work experience in customer service, sales, relationship building, security
field and IT operations/communications. Knowledgeable professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Rexall
07.2022 - 07.2023
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Researched issues to obtain appropriate answers to customer inquiries.
- Promoted business' development by building and maintaining relationships with new clients.
IT & Database Communications Team Lead
Saskatchewan Health Authority
11.2021 - 04.2022
- Supervised team of 10 employees to maintain optimal performance and consistent operations.
- Conferred with management and supervisors to coordinate operations between departments.
- Collected, arranged, and input information into database system.
Customer Service Representative
Old Navy
01.2020 - 02.2021
- Responded proactively and positively to rapid change.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Kept updated on available products, services and promotions.
Security Supervisor
Safestate Security
03.2019 - 12.2019
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Completed regular safety inspections to determine hazards and identify suspicious individuals.
- Collaborated with law enforcement personnel, emergency response management and public safety teams to address incidents.
- De-escalated problem situations or individuals calmly, directly, firmly, preventing any further issues
Customer Service Representative
Bestbuy Retail Store
12.2016 - 12.2018
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled customer inquiries and suggestions courteously and professionally.
Security Officer
GardaWorld Security
05.2016 - 11.2016
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Interacted assertively but non-confrontationally with personnel and general public.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Locked up and Patrolled site
Education
Bachelor of Arts - Criminal Justice
Humber College
Toronto, ON2022
Skills
- Task Delegation
- Promotional Campaigns
- Needs Assessment
- Safety enforcement
- Orientation and training
- Positive communication
- Adaptive to changing situations
- Works well under stress/pressure
- Conflict resolution
- effective and concise communication
- Team oriented with skills to also work alone
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Security licensed
- Smartserve Licensed
Timeline
Key Holder Supervisor
Rexall
07.2022 - 07.2023
IT & Database Communications Team Lead
Saskatchewan Health Authority
11.2021 - 04.2022
Customer Service Representative
Old Navy
01.2020 - 02.2021
Security Supervisor
Safestate Security
03.2019 - 12.2019
Customer Service Representative
Bestbuy Retail Store
12.2016 - 12.2018
Security Officer
GardaWorld Security
05.2016 - 11.2016
Bachelor of Arts - Criminal Justice
Humber College
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