SAGE DAKARAI
NORTH YORK,Canada
Summary
- To obtain a Customer Service Representative position in the Retail Sector, where I can utilize my people skills and my educational background, at an organization that Is reputable.
- Experience provided excellent customer service
- Fast and efficient ability to complete task and meet deadlines
- Excellent communication skills, organizational and problem solving skills
- Ability to work independently with minimal supervision or in a team setting.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
12
12
years of professional experience
Work History
Key Holder Supervisor
Hugo Boss Canada
2022.05 - 2024.08
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Processed cash, credit, debit, and check payments.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Rotated stock according to dates and protocols.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
- Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
- Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
- Assisted with the development and execution of employee training programs, contributing to a knowledgeable, empowered team focused on driving store success.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Customer Consultant
The Body Shop Canada
2018.08 - 2022.09
- Customer Service
- Sales Associates duties (Selling skincare)
- Merchandising duties (Receiving shipments, sorting and organizing, maintenance of an immaculate stockroom
- Providing product knowledge and information to customers and clients
- Online Click and Collect services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Stockroom Manager
Thyme Maternity
2015.09 - 2018.09
- Shipping and receiving
- Transferring merchandise to other locations within the GTA
- Reporting to the manager an overall insight of the stockroom
- Cleaning and maintaining an immaculate stockroom at all time
- Assist customers with selected merchandise on the sales floor
- Assist in new store flip on a monthly basis, with new merchandise
- Conducted regular performance reviews, providing constructive feedback to team members for continuous improvement.
- Streamlined order processing with accurate and timely documentation of incoming shipments.
- Trained new staff members on proper stock handling procedures, ensuring a consistent level of expertise across the team.
- Improved stockroom efficiency by implementing an effective organization system for inventory management.
Merchandising Specialist
Shoppers Drug Mart
2012.04 - 2015.04
- Scanned boxes for labeling and shipping purposes according to instructions
- Counted and examined different products for quality control inspection
- Stock counts and product evaluation
- General merchandising
- Optimized merchandising efforts in retail spaces to attract shopper attention while showcasing key product features effectively.
- Developed partnerships with internal groups such as packaging, visual, and e-commerce.
Merchandiser/Customer Service
Shoppers Drug-mart
2013.01 - 2015.01
- Receiving stocks for store use
- Customer service
- Doing low stock
- Facing the store products /Organizing the shelves and products
- Assist customers with selected merchandise
- Keeping supervisors and managers updated on the qualities of products
Education
No Degree - Theatre Studies & Psychology, Double Major In Behavioural & Counselling Psychology
York University
Toronto, ON06.2026
No Degree - Acting Conservatory , Live Theatre Acting.
Watah Theatre
Toronto, ON06.2016
Film and Television Production Workshop Certificate -
IATSE
Toronto, ON04.2012
Skills
- Promotional strategies
- Store operations
- Employee Scheduling
- Staff Training and Development
- Marketing initiatives
- Sales proficiency
- Customer Service
- Cash Handling
- Customer Service Management
- Task Delegation
- Inventory Monitoring
- Loss prevention strategies
- Sales Coaching
- Bank Deposits
- Team Building and Motivation
- Google Analytics
- Problem-solving abilities
- Excellent Communication
- Problem Anticipation and Resolution
- Merchandise Promotion and Display
Accomplishments
2022: working with the body shop Canada for over 4 yrs, I was awarded and rewarded the top sales associate for 4+ yrs, consecutively, given multiple employees incentives. I had made 875K in total.
2024: Working at Hugo Boss Canada, for 2 yrs, I was their top sales lead for 12 straight months. I have manage to accomplished a sale goal of 900K In total.
References
Available on request
Languages
English
Full Professional
Timeline
Key Holder Supervisor
Hugo Boss Canada
2022.05 - 2024.08
Customer Consultant
The Body Shop Canada
2018.08 - 2022.09
Stockroom Manager
Thyme Maternity
2015.09 - 2018.09
Merchandiser/Customer Service
Shoppers Drug-mart
2013.01 - 2015.01
Merchandising Specialist
Shoppers Drug Mart
2012.04 - 2015.04
No Degree - Theatre Studies & Psychology, Double Major In Behavioural & Counselling Psychology
York University
No Degree - Acting Conservatory , Live Theatre Acting.
Watah Theatre
Film and Television Production Workshop Certificate -
IATSE
Similar Profiles
Oleksandra AleksandrovaOleksandra Aleksandrova
Sales Associate/Key Holder at HUGO BOSS CanadaSales Associate/Key Holder at HUGO BOSS Canada
Navya. MallappaNavya. Mallappa
Assistant Store Manager at BOSS HUGO BOSSAssistant Store Manager at BOSS HUGO BOSS
Jeremiah MarionJeremiah Marion
Warehouse Associate at Hugo BossWarehouse Associate at Hugo Boss